OL-125 Welcome
You’re in the Manager’s Seat
Team Building
Challenging Staff
In the last module, restaurant manager Sarah was facing a significant challenge in working with her struggling waitstaff.

New Owners’ vision
The restaurant had recently been sold and the new owners had definitive ideas of the type of service and atmosphere they wanted guests to receive, but the waitstaff could not seem to achieve the owners’ vision for service and customers, and the owners and waitstaff were complaining.

Workshop
Sarah was given the task of creating and delivering a full-day workshop in which her goal was to ensure that all waitstaff understood the type of service to be delivered, and that did it consistently.

Discussion: Team Building
Now that Sarah has delivered the workshop, and waitstaff seem to be on board with the new style of service, Sarah’s next challenge is to create a management and leadership plan for her group that not only ensures that they deliver consistent service, but that they also work towards becoming a team.

Using the results that you achieved on your management, leadership, and team self-assessments, briefly describe how you would manage and lead Sarah’s group toward becoming a team while providing consistently excellent service.