“EBC201: Information Systems Analysis and
Design
Assessment 1: Group Coursework General Instructions

This
coursework is a piece of group work and, therefore, for each question/task, an
equal contribution from all group members is expected.

You
must utilize appropriate citations and referencing if you refer to or use any
material from any source, including textbooks and lectures. Lack of or poor
citations and referencing will lead to a reduction or cancellation of marks for
a particular question, or there may be more serious penalties.

The
case study presented below contains a total of six questions/tasks. Your group
must attempt all six questions in order to secure the maximum number of marks.

Answers/solutions
for all six questions/tasks must be submitted electronically in one document
using the Turnitin link available on the Blackboard site for
module EBC201.

Failure
to submit your coursework by the due date will lead to a cancellation of all
marks.

You can contact the module lecturer at. if you
need any clarification or further details.
Case Description: United Surgery
United
Surgery is a Swansea-based General (Medical) Practitioners (GP) surgery that offers
general medical treatments to the patients registered with it as well as a
number of specialised services such as minor surgery, physiotherapy, exercise
therapy and travel vaccinations. However, patients need to be referred by one of the doctors in order to access the
aforementioned specialised services. There are two partners (Dr. Kevin Williams
and Dr. Emma Jones) that jointly own the practice. The number of registered
patients has grown substantially over the past few years and the largely paper-based
semiautomatic system is not able to cope with the increased demand.The
practice manager (Ms Helen Davies)
reported to the GP partners (Dr. Kevin Williams and Dr. Emma Jones)
regarding the backlog of office work, errors in appointment booking,
prescriptions, payroll and staff scheduling. Both partners discussed these
issues and felt that there was a need at the practice for a computerised office
system to ensure correct recording of appointments, prescriptions, processing
of payroll, staff scheduling, keeping track of patients, and insurance claim
processing. This would lead to reduced paperwork and less work, which would free
up some of the staffs time, and patients would be happier because there would
be fewer errors in appointments and prescriptions. Both partners also discussed
a second alternative which was to recruit more office staff, but they found the
second alternative less attractive and viable due to long-term financial
commitments and unforeseen events. Hence, both partners decided to go with the
first alternative and explored the possibility of developing a new information
system. Having an interest in technology and systems, Dr. Kevin Williams agreed
to oversee and manage the project. His first task was to recruit a system
analyst (SA) on a contractual basis for six months and, if necessary, the
contract was subject to renewal for a maximum of a further six months. A system
analyst was immediately hired and he directly reports to Dr. Williams
regularly. The first task of the SA was to understand the organisations
structure and current office systems and recommend a course of action.At the
initial meeting, Dr. Williams provided the SA with some background information
and asked him for suggestions about how to begin. The SA started by reviewing the
current situation at United Surgery. The clinic is located near to the city centre.
The team at this practice comprises six doctors (including Dr. Williams and Dr.
Jones), six registered nurses (including a head nurse), four physical
therapists (including a head therapist), six office staff workers (including a
GP manager) and three reception staff (including a senior
receptionist). The practice currently has a total of 3,000 NHS patients
and 1,000 private patients whose medical expenses are covered by health
policies. The practice accepts 10 different insurance policies. As practice
manager, Ms Helen Davies is responsible for the
running of the GP and the financial monitoring, control and organisation of the
medical services. For financial matters she reports to Dr. Kevin
Williams and for any other matters she reports to Dr Emma Jones. Five office
staff (Mr Rhys Davies (payroll and HR), Mr Steve Murphy (audit and tax
reporting), Ms Anita Jones (finance assistant and insurance policies), Ms Anita
Williams (prescription clerk) and Mr Tom Griffith (medical
secretary)), as well as the head therapist (Mr Alan Williams), head
nurse (Ms Sue Williams), and senior receptionist (Ms
Karen Kane), are all supervised by, and report to, Ms Helen Davies. Ms Karen Kane (senior receptionist) is responsible for
supervising the two receptionists (Miss Alison
Jones and Miss Janet Williams). The primary responsibilities of the receptionists include appointment booking, making
reminder calls to patients, preparing daily appointment lists, and ordering and
organising office and clinic supplies. As outlined above, all office and
reception staff members have one or more primary responsibilities, but they help
out with other activities if needed, provided they are not already engaged in their
regular duties.
Please read carefully and thoroughly the case
study above on the United Surgeryin order to undertake the following
tasks:
Tasks/Questions:

1.
Create an organization chart of the United Surgery staff using Microsoft Word or a similar program. In
Word 2010 and Word 2007, click the Insert tab on the Ribbon, then Smart Art,
then Hierarchy. [8
Marks]
Solutions
for this task should be presented in the following two parts:
[A] Group members should utilize their analytical and negotiation skills to draw a figure showing an
organizational chart. A total of 4.5 marks is allocated for the identification
of the appropriate functions and the person associated with each function.
Marks will be reduced if incorrect functions are identified or if there is a
mismatch between the function and the identified person who performs that
function. A mark of 1.5 is allocated for the correct representation of the
number of levels in the hierarchy. Marks will be reduced to zero if the
incorrect number of levels in the hierarchy are identified.
Expected answer/solution: A figure illustrating an organizational chart of the United
Surgery staff (both medical and administrative) based on the case study (See the
United Surgery: Section I
description; as above) [6 Marks]
[B] Reflection on the group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group solution (i.e., theorganization chart) presented above by suggesting the differences
between their individual solutions and the group solution, and which aspects of
their solutions were considered as input (and which aspects were not
considered) and why when producing the group solution (minimum 40 words and maximum
100 words for each member). No marks
will be allocated if any member suggests that there are no differences between
their individual solution and the group
solution.
Expected
answer/solution:Individual reflection (minimum 40 words
and maximum 100 words for each member) on the group solution from each member. [2 Marks]
2. Identify at least four business processes that the United Surgery performs, and list
different named people responsible for the specific tasks. [4
Marks]
Solutions
for this task should be presented in the following two sections:
[A] Group members should utilize their analytical and negotiation skills to draw a table listing at least four
appropriate business processes and the associated person responsible for a
specific business process. A total of 3 marks is allocated for the
identification of appropriate business processes and the associated persons.
Marks will be reduced if incorrect business processes are identified or if
there is a mismatch between the business processes and the identified persons
who perform those business processes.
Expected answer/solution: A table listing business processes and the persons
responsible should be presented. [3 Marks]
[B] Reflection on group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group solution (i.e., a list ofappropriate business processes and the associated persons)
presented above by suggesting the differences between their individual
solutions and the group solution, and which aspects of their solutions were considered
as input (and which aspects were not considered) and why when producing the
group solution (minimum 20 words and maximum 60 words for each member). No marks will be allocated if any member
suggests that there are no differences between their individual solution and the group solution.
Expected
answer/solution:Individual reflection (minimum 20 words
and maximum 60 words for each member) on the group solution from each member. [1 Mark]
3.
Does the proposed system
present a strong business case? Why, or why not? [4 Marks]
Solutions
for this task should be presented in the following two parts:
[A] Group members should utilize their analytical, problem solving and negotiation skills to answer the question. A total of three marks is allocated for the
appropriate answer and explanation. Marks will be reduced if a less convincing
answer is provided.
Expected answer/solution: An evaluation (max. 200 words) of the robustness of the
business case for the proposed system should be conducted. [3 Marks]
[B] Reflection on group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group answer presented above by suggesting the
differences between their individual answer and the group answer, and which
aspects of their answer were considered as input (and which aspects were not
considered) and why when producing the group solution (minimum 40 words and maximum
80 words for each member). No marks
will be allocated if any member suggests that there are no differences between
their individual solution and the group
solution.
Expected
answer/solution:Individual reflection (minimum 40 words
and maximum 80 words for each member) on the group from each member. [1 Mark]
4. Prepare
and complete the system request(s) form that you need to submit to Dr Kevin
Williams and Ms Helen Davies for evaluation and approval. [4 Marks]
Solutions
for this task should be presented in the following two parts:
[A] Group members should utilize their analytical and negotiation skills to prepare and complete the system
request(s) form. A total of 1 mark is allocated for the identification of the number
of appropriate system request (s) form is required. Marks will be reduced to
zero if the less appropriate number of system request(s) is/are identified. A
mark of 2 is allocated for the correct structuring and inclusion of the
appropriate content related to the system request. Marks will be reduced if
there is less appropriate structuring or content provided in the form.
Expected answer/solution: Completed system request(s) form. [3 Marks]
[B] Reflection on the group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group solution (i.e., thesystem request(s) form) presented above by suggesting the
differences between their individual solutions and the group solution, and
which aspects of their solutions were considered as input (and which aspects
were not considered) and why, when producing the group solution (minimum 40
words and maximum 100 words for each member). No marks will be allocated if any member suggests that there are no
differences between their individual
solution and the group solution.
Expected
answer/solution:Individual reflection (minimum 40 words
and maximum 60 words for each member) on the group solution from each member. [1
Mark]
5. For
each type of feasibility, prepare at least two questions that will help you
reach a feasibility determination. [5 Marks]
Solutions
for this task should be presented in the following two parts:
[A] Group members should utilize their analytical, problem solving and negotiation skills when preparing two questions each to
determine four different types of feasibility. Students should also be able to envision an overall approach to
gathering the necessary data. A total of four marks is allocated for the
identification of appropriate questions. Marks will be reduced if less
appropriate or no questions for any type of feasibility are specified.
Expected
answer/solution:
A total of
eight questions should be formulated to evaluate four different types of
feasibility for developing the proposed system and a description should be
given of an overall approach to gathering the necessary data(max.
250 words). [4 Marks]
[B] Reflection on group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group answer presented above by suggesting the
differences between their individual answer and the group answer, and which
aspects of their answer were considered as input (and which aspects were not
considered) and why, when producing the group solution (minimum 40 words and maximum
60 words for each member). No marks
will be allocated if any member suggests that there are no differences between
their individual solution and the group
solution.
Expected answer/solution:Individual
reflection (minimum 40 words and maximum 60 words for each member) on the group
solution from each member. [1 Mark]
6.
You are beginning the preliminary
investigation. What information is needed? From whom will you obtain it? What
techniques will you use in your fact-finding?
[5
Marks]
Solutions
for this task should be presented in the following two parts:
[A] Group members should use their analytical, problem solving and negotiation skills to answer this question, which should
follow the six-step approach described during the lecture. A total of four marks
is allocated for describing the six steps in the context of the case provided.
Marks will be reduced if less appropriate steps are identified or poorly
described.
Expected answer/solution: A total of six steps should be described in the context of
the case study to answer this question (max. 350 words). [4 Marks]
[B] Reflection on group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group answer presented above by suggesting the
differences between their individual answer and the group answer, and which
aspects of their answer were considered as input (and which aspects were not
considered) and why, when producing the group solution (minimum 40 words and maximum
60 words for each member). No marks
will be allocated if any member suggests that there are no differences between
their individual solution and the group
solution.
Expected
answer/solution:Individual reflection (minimum 40 words
and maximum 60 words for each member) on the group solution from each member. [1
Mark]

EBC201: Information Systems Analysis and
Design Assessment 1: Group CourseworkGeneral Instructions This
coursework is a piece of group work and, therefore, for each question/task, an
equal contribution from all group members is expected. You
must utilize appropriate citations and referencing if you refer to or use any
material from any source, including textbooks and lectures. Lack of or poor
citations and referencing will lead to a reduction or cancellation of marks for
a particular question, or there may be more serious penalties. The
case study presented below contains a total of six questions/tasks. Your group
must attempt all six questions in order to secure the maximum number of marks. Answers/solutions
for all six questions/tasks must be submitted electronically in one document
using the Turnitin link available on the Blackboard site for
module EBC201. Failure
to submit your coursework by the due date will lead to a cancellation of all
marks. You can contact the module lecturer at. if you
need any clarification or further details. Case Description: United SurgeryUnited
Surgery is a Swansea-based General (Medical) Practitioners (GP) surgery that offers
general medical treatments to the patients registered with it as well as a
number of specialised services such as minor surgery, physiotherapy, exercise
therapy and travel vaccinations. However, patients need to be referred by one of the doctors in order to access the
aforementioned specialised services. There are two partners (Dr. Kevin Williams
and Dr. Emma Jones) that jointly own the practice. The number of registered
patients has grown substantially over the past few years and the largely paper-based
semiautomatic system is not able to cope with the increased demand.The
practice manager (Ms Helen Davies)
reported to the GP partners (Dr. Kevin Williams and Dr. Emma Jones)
regarding the backlog of office work, errors in appointment booking,
prescriptions, payroll and staff scheduling. Both partners discussed these
issues and felt that there was a need at the practice for a computerised office
system to ensure correct recording of appointments, prescriptions, processing
of payroll, staff scheduling, keeping track of patients, and insurance claim
processing. This would lead to reduced paperwork and less work, which would free
up some of the staffs time, and patients would be happier because there would
be fewer errors in appointments and prescriptions. Both partners also discussed
a second alternative which was to recruit more office staff, but they found the
second alternative less attractive and viable due to long-term financial
commitments and unforeseen events. Hence, both partners decided to go with the
first alternative and explored the possibility of developing a new information
system. Having an interest in technology and systems, Dr. Kevin Williams agreed
to oversee and manage the project. His first task was to recruit a system
analyst (SA) on a contractual basis for six months and, if necessary, the
contract was subject to renewal for a maximum of a further six months. A system
analyst was immediately hired and he directly reports to Dr. Williams
regularly. The first task of the SA was to understand the organisations
structure and current office systems and recommend a course of action.At the
initial meeting, Dr. Williams provided the SA with some background information
and asked him for suggestions about how to begin. The SA started by reviewing the
current situation at United Surgery. The clinic is located near to the city centre.
The team at this practice comprises six doctors (including Dr. Williams and Dr.
Jones), six registered nurses (including a head nurse), four physical
therapists (including a head therapist), six office staff workers (including a
GP manager) and three reception staff (including a senior
receptionist). The practice currently has a total of 3,000 NHS patients
and 1,000 private patients whose medical expenses are covered by health
policies. The practice accepts 10 different insurance policies. As practice
manager, Ms Helen Davies is responsible for the
running of the GP and the financial monitoring, control and organisation of the
medical services. For financial matters she reports to Dr. Kevin
Williams and for any other matters she reports to Dr Emma Jones. Five office
staff (Mr Rhys Davies (payroll and HR), Mr Steve Murphy (audit and tax
reporting), Ms Anita Jones (finance assistant and insurance policies), Ms Anita
Williams (prescription clerk) and Mr Tom Griffith (medical
secretary)), as well as the head therapist (Mr Alan Williams), head
nurse (Ms Sue Williams), and senior receptionist (Ms
Karen Kane), are all supervised by, and report to, Ms Helen Davies. Ms Karen Kane (senior receptionist) is responsible for
supervising the two receptionists (Miss Alison
Jones and Miss Janet Williams). The primary responsibilities of the receptionists include appointment booking, making
reminder calls to patients, preparing daily appointment lists, and ordering and
organising office and clinic supplies. As outlined above, all office and
reception staff members have one or more primary responsibilities, but they help
out with other activities if needed, provided they are not already engaged in their
regular duties.Please read carefully and thoroughly the case
study above on the United Surgeryin order to undertake the following
tasks: Tasks/Questions:
1.
Create an organization chart of the United Surgery staff using Microsoft Word or a similar program. In
Word 2010 and Word 2007, click the Insert tab on the Ribbon, then Smart Art,
then Hierarchy. [8
Marks]Solutions
for this task should be presented in the following two parts: [A] Group members should utilize their analytical and negotiation skills to draw a figure showing an
organizational chart. A total of 4.5 marks is allocated for the identification
of the appropriate functions and the person associated with each function.
Marks will be reduced if incorrect functions are identified or if there is a
mismatch between the function and the identified person who performs that
function. A mark of 1.5 is allocated for the correct representation of the
number of levels in the hierarchy. Marks will be reduced to zero if the
incorrect number of levels in the hierarchy are identified. Expected answer/solution: A figure illustrating an organizational chart of the United
Surgery staff (both medical and administrative) based on the case study (See the
United Surgery: Section I
description; as above) [6 Marks] [B] Reflection on the group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group solution (i.e., theorganization chart) presented above by suggesting the differences
between their individual solutions and the group solution, and which aspects of
their solutions were considered as input (and which aspects were not
considered) and why when producing the group solution (minimum 40 words and maximum
100 words for each member). No marks
will be allocated if any member suggests that there are no differences between
their individual solution and the group
solution. Expected
answer/solution:Individual reflection (minimum 40 words
and maximum 100 words for each member) on the group solution from each member. [2 Marks] 2. Identify at least four business processes that the United Surgery performs, and list
different named people responsible for the specific tasks. [4
Marks]Solutions
for this task should be presented in the following two sections: [A] Group members should utilize their analytical and negotiation skills to draw a table listing at least four
appropriate business processes and the associated person responsible for a
specific business process. A total of 3 marks is allocated for the
identification of appropriate business processes and the associated persons.
Marks will be reduced if incorrect business processes are identified or if
there is a mismatch between the business processes and the identified persons
who perform those business processes. Expected answer/solution: A table listing business processes and the persons
responsible should be presented. [3 Marks][B] Reflection on group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group solution (i.e., a list ofappropriate business processes and the associated persons)
presented above by suggesting the differences between their individual
solutions and the group solution, and which aspects of their solutions were considered
as input (and which aspects were not considered) and why when producing the
group solution (minimum 20 words and maximum 60 words for each member). No marks will be allocated if any member
suggests that there are no differences between their individual solution and the group solution. Expected
answer/solution:Individual reflection (minimum 20 words
and maximum 60 words for each member) on the group solution from each member. [1 Mark]3.
Does the proposed system
present a strong business case? Why, or why not? [4 Marks]Solutions
for this task should be presented in the following two parts: [A] Group members should utilize their analytical, problem solving and negotiation skills to answer the question. A total of three marks is allocated for the
appropriate answer and explanation. Marks will be reduced if a less convincing
answer is provided. Expected answer/solution: An evaluation (max. 200 words) of the robustness of the
business case for the proposed system should be conducted. [3 Marks][B] Reflection on group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group answer presented above by suggesting the
differences between their individual answer and the group answer, and which
aspects of their answer were considered as input (and which aspects were not
considered) and why when producing the group solution (minimum 40 words and maximum
80 words for each member). No marks
will be allocated if any member suggests that there are no differences between
their individual solution and the group
solution. Expected
answer/solution:Individual reflection (minimum 40 words
and maximum 80 words for each member) on the group from each member. [1 Mark]4. Prepare
and complete the system request(s) form that you need to submit to Dr Kevin
Williams and Ms Helen Davies for evaluation and approval. [4 Marks]Solutions
for this task should be presented in the following two parts: [A] Group members should utilize their analytical and negotiation skills to prepare and complete the system
request(s) form. A total of 1 mark is allocated for the identification of the number
of appropriate system request (s) form is required. Marks will be reduced to
zero if the less appropriate number of system request(s) is/are identified. A
mark of 2 is allocated for the correct structuring and inclusion of the
appropriate content related to the system request. Marks will be reduced if
there is less appropriate structuring or content provided in the form. Expected answer/solution: Completed system request(s) form. [3 Marks] [B] Reflection on the group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group solution (i.e., thesystem request(s) form) presented above by suggesting the
differences between their individual solutions and the group solution, and
which aspects of their solutions were considered as input (and which aspects
were not considered) and why, when producing the group solution (minimum 40
words and maximum 100 words for each member). No marks will be allocated if any member suggests that there are no
differences between their individual
solution and the group solution. Expected
answer/solution:Individual reflection (minimum 40 words
and maximum 60 words for each member) on the group solution from each member. [1
Mark]5. For
each type of feasibility, prepare at least two questions that will help you
reach a feasibility determination. [5 Marks]Solutions
for this task should be presented in the following two parts:[A] Group members should utilize their analytical, problem solving and negotiation skills when preparing two questions each to
determine four different types of feasibility. Students should also be able to envision an overall approach to
gathering the necessary data. A total of four marks is allocated for the
identification of appropriate questions. Marks will be reduced if less
appropriate or no questions for any type of feasibility are specified. Expected
answer/solution: A total of
eight questions should be formulated to evaluate four different types of
feasibility for developing the proposed system and a description should be
given of an overall approach to gathering the necessary data(max.
250 words). [4 Marks][B] Reflection on group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group answer presented above by suggesting the
differences between their individual answer and the group answer, and which
aspects of their answer were considered as input (and which aspects were not
considered) and why, when producing the group solution (minimum 40 words and maximum
60 words for each member). No marks
will be allocated if any member suggests that there are no differences between
their individual solution and the group
solution. Expected answer/solution:Individual
reflection (minimum 40 words and maximum 60 words for each member) on the group
solution from each member. [1 Mark]6.
You are beginning the preliminary
investigation. What information is needed? From whom will you obtain it? What
techniques will you use in your fact-finding? [5
Marks]Solutions
for this task should be presented in the following two parts: [A] Group members should use their analytical, problem solving and negotiation skills to answer this question, which should
follow the six-step approach described during the lecture. A total of four marks
is allocated for describing the six steps in the context of the case provided.
Marks will be reduced if less appropriate steps are identified or poorly
described. Expected answer/solution: A total of six steps should be described in the context of
the case study to answer this question (max. 350 words). [4 Marks][B] Reflection on group solution: Group members should utilize their individual report writing and evaluation skills to
comment briefly on the group answer presented above by suggesting the
differences between their individual answer and the group answer, and which
aspects of their answer were considered as input (and which aspects were not
considered) and why, when producing the group solution (minimum 40 words and maximum
60 words for each member). No marks
will be allocated if any member suggests that there are no differences between
their individual solution and the group
solution.Expected
answer/solution:Individual reflection (minimum 40 words
and maximum 60 words for each member) on the group solution from each member. [1
Mark]”