doption of Electronic & Smart Services in the Road & Transport Authority And DEWA is weak

“Research Document
Subject:SMART GEV/E GOVERNMENT
Research Dilemma: (15 25 words)
Adoption of Electronic & Smart Services in the Road & Transport Authority And DEWA is weak
Why do you think this is a problem: (100 words)
The Mentioned Government Authorities had
invested very big amount in this project
to decrease the operation cost and
reduce the traffic on the Face to face channels but the adoption to new
channels is very week that customer demands is increasing and causing big queues
and increasing transaction time at the service centers
Research question
(hypothesis): (20 50 words)
1.
Customer in Dubai prefer to
complete their transaction through face to face channels

Research methodology:
a.
What data (350 words)

Number of service developed on
Internet or Smart devicies

Ratio of adoption compare to
Face to face channels

Reasons for not achieving the
planned targets by authorities

Number of transaction per
channel

b.
How to gather it (350 words)

Primary resources (RTA &
DEWA) , meeting with in charge Manager

Secondary resources (magazines
, newsletters , articles..etc)

Survey via emails and phones
with group of RTA & DEWA customers how used or not interested in the
service

c.
How to analyze it (350
words)

Frequency tables

Bar charts

Distribution Diagram

Measures of Central Tendency
(mean / median / Mode)

Measures of Variability

Conclusion (300 words)
Here we need to explain the final
conclusion and summary of findings after conducting surveys and analyzing all
the data Research Document
Subject:SMART GEV/E
GOVERNMENTResearch Dilemma: (15 25 words)Adoption of Electronic & Smart Services
in Road & Transport Authority And DEWA is weakWhy do you think this is a problem: (100 words)The Mentioned Government Authorities had
invested very big amount in this project
to decrease the operation cost and
reduce the traffic on the Face to face channels but the adoption to new
channels is very week that customer demands is increasing and causing big queues
and increasing transaction time at the service centers Research question
(hypothesis): (20 50 words) 1.
Customer in Dubai prefer to
complete their transaction through face to face channelsResearch methodology: a.
What data (350 words)
Number of service developed on
Internet or Smart devicies
Ratio of adoption compare to
Face to face channels
Reasons for not achieving the
planned targets by authorities
Number of transaction per
channel b.
How to gather it (350 words)

Primary resources (RTA &
DEWA) , meeting with in charge Manager
Secondary resources (magazines
, newsletters , articles..etc)
Survey via emails and phones
with group of RTA & DEWA customers how used or not interested in the
service c.
How to analyze it (350
words)
Frequency tables
Bar charts
Distribution Diagram
Measures of Central Tendency
(mean / median / Mode)
Measures of VariabilityConclusion (300 words) Here we need to explain the final
conclusion and summary of findings after conducting surveys and analyzing all
the data “

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