“Question

Research an actual example of IT leveraging business advantage at a managerial level. Report to be
in the style of a business report. There is a limit of fifteen pages exceeding
appendices.

Hints for the assignment: company name energy Australia
Need to include these topics in the report.

What IT systems do managers use and why?

Management Information systems :

-reports (daily activity report, revenue/cost reports, HR, transactions,
error report)

-yearly financial reports

– Tax reports

Decision support system
–
Helps managers make complex strategic decisions
–
Support all problem solving phases, support
different decision frequencies, different problem structures, support, various
decision making levels.
–
Components of a decision support system : access
to internet, networks or other computer based systems can link the DSS to other
powerful systems: TPS , function specific subsystems.
–
Group support systems

Executive support system
–
Helps top managers make long term decisions for
future planning of business.
–
Future oriented linked to value added processes.
–
Can help when uncertainty is high

Business intelligence
–
3 systems
–
Knowledge management:process of capturing a
companys collective expertise wherever it resides and distributing it wherever
it can help produce the biggest payoff.
–
CRM
–
Data mining
–
Competitive intelligence
–
OLAP(programs used to store and deliver data
warehouse information efficiently.

Expert systems

-machines which do work of managers even though these system replace
managers, managers can learn from how the system works.;QuestionResearch an actual
example of IT leveraging business advantage at a managerial level. Report to be
in the style of a business report. There is a limit of fifteen pages exceeding
appendices.Hints for the assignment: company name energy AustraliaNeed to include these topics in the report.
What IT systems do managers use and why?
Management Information systems :
-reports (daily activity report, revenue/cost reports, HR, transactions,
error report)
-yearly financial reports
– Tax reports
Decision support system-
Helps managers make complex strategic decisions –
Support all problem solving phases, support
different decision frequencies, different problem structures, support, various
decision making levels.-
Components of a decision support system : access
to internet, networks or other computer based systems can link the DSS to other
powerful systems: TPS , function specific subsystems.-
Group support systems
Executive support system-
Helps top managers make long term decisions for
future planning of business.-
Future oriented linked to value added processes.-
Can help when uncertainty is high
Business intelligence –
3 systems-
Knowledge management:process of capturing a
companys collective expertise wherever it resides and distributing it wherever
it can help produce the biggest payoff.-
CRM-
Data mining-
Competitive intelligence –
OLAP(programs used to store and deliver data
warehouse information efficiently.
Expert systems
-machines which do work of managers even though these system replace
managers, managers can learn from how the system works.;”