Professional Assignment 2 
Case Study: Solving Team Challenges at DocSystems Billing, Inc. (Pages 284 – 290)
Read the DocSystems Billing case, including the briefing document and four scenes, and consider the following questions: 

What problems exist in this organization? 

· How do these problems differ based on the employees roles? 
· Why do employees object to Jims proposed solution? 
2. Make a recommendation to the client about what could be done next based on the data included. 
· Summarize your observations for Jim, offer possible interpretations, and suggest an approach for next steps.