Select two of your classmates’ letters and critique them by describing strengths and weaknesses of each letter. Include suggestions for improvements (if any). Provide constructive criticism in 100-word response to each of the letter. Each critique is worth 25 points for the total of maximum of 50 points. Review each letter based on the criteria provided in the last week’s assignment: 1. The block format for the letter. 2. Acknowledgment of the receipt of the customer’s complaint. 3. Acknowledgment of the customer’s inconvenience and frustration. 4. Responsibility for setting matters straight. 5. Precise explanation of how you have resolved, or plan to resolve, the situation. 6. Steps to repair the relationship. February 8, 2022 Adam W. Johnson 4030 West Griswold Road Phoenix, AZ 85051 Dear Mr. Johnson, Thank you for voicing your frustration concerning your recently purchased ‘World’s Best Vanilla’ pint of ice cream. I personally apologize for the trouble this has caused you and would love to offer some explanation to help put your mind at ease. Here at Ben and Jerry’s, we strive to remain environmentally conscious in every possible way. Consequently, this has pushed us to change some of our packaging protocols within these last few months. The production of our previously white containers, bleached with chlorine, added dioxin contamination into local systems. This is incredibly dangerous for our environment. When the chlorine is removed, it leaves the interior brown in color instead of white. I can assure you that this new coloration in no way affects the quality of the product. I absolutely understand your confusion and apologize again for the inconvenience. Going forward, we plan to keep these brown colored containers in an attempt to heal our previous misstep. We are also launching a new page on our website further explaining our research. I invite you to check it out and to contact me directly if you have any other concerns or questions. Thank you for being a loyal Ben and Jerry’s customer, we deeply appreciate your feedback. Sincerely, Alexis Koch Alexis Koch Marketing Assistant February 13, 2022 Mr. Adam W. Johnson, 4030 West Griswold Road, Phoenix, AZ 85051 Dear Mr. Johnson, Thank you for reaching out to Ben and Jerry’s customer service. I am very sorry about the inconvenience. I understand how troubling it may seem to see brown on the inside of your vanilla ice cream pint, but I assure you the pint was not reused. At Ben and Jerry’s, we pride ourselves as being environmentally friendly. Since we are being environmentally cautious, we decided to go cleaner with our containers that were unbleached and chlorine free. The downfall to using the unbleached and chlorine free containers is that the interior of the pints are brown. That is why you had some brown on the inside of your container. We can fully refund your ice cream purchase. Ben and Jerry’s hopes that this resolves the issue because we do not want to lose a loyal customer as yourself. If there are anymore questions or concerns, do not hesitate to reach out again. Sincerely, Ben and Jerry’s Purchase answer to see full attachment Explanation & Answer: 100 Words Tags: communications Acknowledgment Frustration User generated content is uploaded by users for the purposes of learning and should be used following our company’shonor code & terms of service.

MLA In-Text Citations: The Basics

Guidelines for referring to the works of others in your text using MLA style are covered throughout the MLA Handbook and in chapter 7 of the MLA Style Manual. Both books provide extensive examples, so it’s a good idea to consult them if you want to become even more familiar with MLA guidelines or if you have a particular reference question.

BASIC IN-TEXT CITATION RULES

In MLA Style, referring to the works of others in your text is done using parenthetical citations. This method involves providing relevant source information in parentheses whenever a sentence uses a quotation or paraphrase. Usually, the simplest way to do this is to put all of the source information in parentheses at the end of the sentence (i.e., just before the period). However, as the examples below will illustrate, there are situations where it makes sense to put the parenthetical elsewhere in the sentence, or even to leave information out.

General Guidelines

• The source information required in a parenthetical citation depends (1) upon the source medium (e.g. print, web, DVD) and (2) upon the source’s entry on the Works Cited page.
• Any source information that you provide in-text must correspond to the source information on the Works Cited page. More specifically, whatever signal word or phrase you provide to your readers in the text must be the first thing that appears on the left-hand margin of the corresponding entry on the Works Cited page.

IN-TEXT CITATIONS: AUTHOR-PAGE STYLE

MLA format follows the author-page method of in-text citation. This means that the author’s last name and the page number(s) from which the quotation or paraphrase is taken must appear in the text, and a complete reference should appear on your Works Cited page. The author’s name may appear either in the sentence itself or in parentheses following the quotation or paraphrase, but the page number(s) should always appear in the parentheses, not in the text of your sentence. For example:

Wordsworth stated that Romantic poetry was marked by a “spontaneous overflow of powerful feelings” (263).

Romantic poetry is characterized by the “spontaneous overflow of powerful feelings” (Wordsworth 263).

Wordsworth extensively explored the role of emotion in the creative process (263).

Both citations in the examples above, (263) and (Wordsworth 263), tell readers that the information in the sentence can be located on page 263 of a work by an author named Wordsworth. If readers want more information about this source, they can turn to the Works Cited page, where, under the name of Wordsworth, they would find the following information:

Wordsworth, William. Lyrical Ballads. Oxford UP, 1967.

IN-TEXT CITATIONS FOR PRINT SOURCES WITH KNOWN AUTHOR

For print sources like books, magazines, scholarly journal articles, and newspapers, provide a signal word or phrase (usually the author’s last name) and a page number. If you provide the signal word/phrase in the sentence, you do not need to include it in the parenthetical citation.

Human beings have been described by Kenneth Burke as “symbol-using animals” (3).

Human beings have been described as “symbol-using animals” (Burke 3).

These examples must correspond to an entry that begins with Burke, which will be the first thing that appears on the left-hand margin of an entry on the Works Cited page:

Burke, Kenneth. Language as Symbolic Action: Essays on Life, Literature, and Method. University of California Press, 1966.