PART 1: CUSTOMER EMAIL undefined STEP 1: Review the scenario and email message from your manager. undefined STEP 2: Write an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template.  COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Date: PART 1: CUSTOMER EMAIL STEP 1: Review the scenario and email message from your manager. STEP 2: Write an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template. CUSTOMER EMAIL TEMPLATE Subject Line Enter the subject line of your email. It should convey the central point of your message. Greeting: Enter the greeting for your email First paragraph: Tell your reader why you’re writing this email, using professional wording. Provide background information. Second paragraph: Provide the main information for your email. What is it you want to explain or accomplish? Ending paragraph: Provide a conclusion for your email. Closing: Create your closing. Signature: Type your name for your signature. STEP 3: Review your message to ensure that: ? ? ? It includes information relevant for the customer, including the purpose of the email and how the errors will be addressed. It emphasizes important points using style mechanics common in professional writing. It uses professional language and tone appropriate for a response to an important customer. PART 2: COMMUNICATE A TIME-BASED TASK STEP 1: Review the scenario and email message from your manager. Also review the to-do items that need to be completed and their deadlines in the chart below. Goal Task Due Date Status Inform customer Email Renee Colon Monday To do Inform relevant departments Contact Accounts Receivable (AR) Monday (end of day) To do Contact Shipping Monday (end of day) To do AR issues refund to customer Tuesday To do AR does not charge for replacement Tuesday To do AR send confirmation to customer Tuesday To do Package is expedited Wednesday To do Tracking info sent to customer Wednesday To do Refund customer Ship replacement package STEP 2: Based on this information, you will need to communicate an internal plan regarding the refund and redelivery of the shipment by drafting a message to your colleagues in the Accounts Receivable and Shipping Departments. Your message should clearly identify who has what task and the time frame for completion. Select an appropriate tool from the following list to communicate this message to your colleagues. Explain why this would be an effective tool for this purpose. Tool Options (Select one): ? Chat message (e.g., Slack, Microsoft Teams) ? ? ? ? Email (e.g., Microsoft Outlook) Video Message (e.g., Webex, Zoom) Text message (e.g., Android of iOS text messaging) Voicemail (e.g., Conference phone, cell phones / smartphones, Google Voice) Tool Selected Why is this an effective tool for the purpose of the message? STEP 3: Use the following template to construct your message. Format it appropriately for the tool you have selected. If you selected a video message or voicemail tool, provide a written transcript of your message below. Your message should be limited to no more than 12 sentences or 200 words. TEAM MESSAGE TEMPLATE STEP 4: Review your message and make edits to ensure that: ? ? It clearly identifies who has what to-do item and by what time it needs to be completed. It emphasizes important points. ? It uses professional language and tone appropriate for internal communication with coworkers. Purchase answer to see full attachment Tags: professional communication Professional language email communication communication at work message tools Student has agreed that all tutoring, explanations, and answers provided by the tutor will be used to help in the learning process and in accordance with our company’shonor code & terms of service.

MLA In-Text Citations: The Basics

Guidelines for referring to the works of others in your text using MLA style are covered throughout the MLA Handbook and in chapter 7 of the MLA Style Manual. Both books provide extensive examples, so it’s a good idea to consult them if you want to become even more familiar with MLA guidelines or if you have a particular reference question.

BASIC IN-TEXT CITATION RULES

In MLA Style, referring to the works of others in your text is done using parenthetical citations. This method involves providing relevant source information in parentheses whenever a sentence uses a quotation or paraphrase. Usually, the simplest way to do this is to put all of the source information in parentheses at the end of the sentence (i.e., just before the period). However, as the examples below will illustrate, there are situations where it makes sense to put the parenthetical elsewhere in the sentence, or even to leave information out.

General Guidelines

• The source information required in a parenthetical citation depends (1) upon the source medium (e.g. print, web, DVD) and (2) upon the source’s entry on the Works Cited page.
• Any source information that you provide in-text must correspond to the source information on the Works Cited page. More specifically, whatever signal word or phrase you provide to your readers in the text must be the first thing that appears on the left-hand margin of the corresponding entry on the Works Cited page.

IN-TEXT CITATIONS: AUTHOR-PAGE STYLE

MLA format follows the author-page method of in-text citation. This means that the author’s last name and the page number(s) from which the quotation or paraphrase is taken must appear in the text, and a complete reference should appear on your Works Cited page. The author’s name may appear either in the sentence itself or in parentheses following the quotation or paraphrase, but the page number(s) should always appear in the parentheses, not in the text of your sentence. For example:

Wordsworth stated that Romantic poetry was marked by a “spontaneous overflow of powerful feelings” (263).

Romantic poetry is characterized by the “spontaneous overflow of powerful feelings” (Wordsworth 263).

Wordsworth extensively explored the role of emotion in the creative process (263).

Both citations in the examples above, (263) and (Wordsworth 263), tell readers that the information in the sentence can be located on page 263 of a work by an author named Wordsworth. If readers want more information about this source, they can turn to the Works Cited page, where, under the name of Wordsworth, they would find the following information:

Wordsworth, William. Lyrical Ballads. Oxford UP, 1967.

IN-TEXT CITATIONS FOR PRINT SOURCES WITH KNOWN AUTHOR

For print sources like books, magazines, scholarly journal articles, and newspapers, provide a signal word or phrase (usually the author’s last name) and a page number. If you provide the signal word/phrase in the sentence, you do not need to include it in the parenthetical citation.

Human beings have been described by Kenneth Burke as “symbol-using animals” (3).

Human beings have been described as “symbol-using animals” (Burke 3).

These examples must correspond to an entry that begins with Burke, which will be the first thing that appears on the left-hand margin of an entry on the Works Cited page:

Burke, Kenneth. Language as Symbolic Action: Essays on Life, Literature, and Method. University of California Press, 1966.