Assignment 2: Written Communication Due: Week 6 Points: 110 Skill Being Assessed: Communication Criteria for Success: In this assignment, you will: ? ? ? ? ? Clearly identify and fully accomplish the purpose of the communication. Compose a professional email aimed at the correct audience. Use an appropriate tone for an email and in consideration of the audience. Include all information necessary to inform the customer of how the error will be addressed. Professionally format the message as an email with proper grammar, spelling, logic, and clarity. What to submit/deliverables: Email submitted in Chapter 6 of the webtext. What is the value of doing this assignment? This assignment gives you an opportunity to practice your communication skill by writing a professional email. You will demonstrate that you can use all four of the components of written communication—purpose, audience, tone, and structure. You’ll also have a chance to practice your self and social awareness skill as you consider how to craft these four components of written communication. Communication is a skill that you will develop each time you have an opportunity to write. This assignment asks you to use what you’ve learned in Weeks 4, 5, and 6 of the course about written communication in the workplace. Worried about where to start? The good news is that you’ve already laid the foundation with the webtext activities in Chapters 4 and 5. This assignment will use what you wrote in those practice activities to help you submit your email. Your goal for this assignment is to: Practice your communication skill. You will do this by using what you’ve learned about professional written communication to write a professional email message that includes information relevant for a specific audience and purpose, emphasizes important points using style mechanics, and uses appropriate tone and language for a specific audience. In Chapter 6 of the webtext, submit your assignment using the following steps: STEP 1: Revisit the scenario and voicemail message from your boss, which are both located in the webtext. STEP 2: Review your notes summarizing the main points of your boss’s voicemail that you wrote for Assignment 1. STEP 3: Based on your notes, write an email message to Printables using the email template in the webtext. Your message should be limited to no more than 12 sentences or 200 words. STEP 4: Review your message using the email template in the webtext. If needed, edit your message to make sure: ? ? ? It includes information relevant for the customer. It emphasizes important points using style mechanics common in professional writing. It uses professional language and tone appropriate for a response to an important customer. (Refer to Weeks 4, 5, and 6 in your webtext to get information about professional written communication that uses appropriate structure, language, and tone for your audience and purpose.) This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions. STEP 5: Submit your response to the Week 6 assignment using the email template in the webtext. Please note: You must click the blue Submit for Grading button to submit your assignment! Grading for this assignment will be based on the following rubric: Points: 110 Assignment 2: Written Communication Criteria Unacceptable Below 60% F Needs Improvement 65% D Satisfactory 75% C Competent 85% B Exemplary 100% A 1.Clearly identify and fully accomplish the purpose of the communication. Does not identify or accomplish an identified purpose, or student did not submit. Identifies a purpose, but it is incorrect or the email does not accomplish the stated purpose. Email partially accomplishes the purpose of the communication. Clearly identifies and partially accomplishes the purpose of the email. Clearly identifies and fully accomplishes the identified purpose of the email. Audience is unclear, or student did not submit. Email is aimed at an incorrect audience. Email is professional but not specific to the correct audience. Email is clearly aimed at the correct audience. Email is clearly aimed at and acknowledges the correct audience. Tone is inappropriate for the audience, or student did not submit. Tone is mostly inappropriate for the audience. Tone is satisfactory for the audience but would benefit from revision. Tone is mostly appropriate for the audience. Tone is appropriate for the audience. Does not include the necessary information in the email, or the information is unclear. Includes little necessary information in the email for the customer. Includes some necessary information in the email to the customer. Includes most of the necessary information in the email to the customer, specifying how the issue will be addressed. Includes all necessary information in the email to the customer, specifying how the issue will be addressed. Message is wholly lacking in logic, clarity, and/or consistent formatting. Contains many spelling and/or grammatical errors. Message lacks logic, clarity, and/or consistent formatting. May contain more than four spelling and/or grammatical errors. Message shows partial logic or clarity and/or inconsistent formatting. May contain 2-4 spelling and/or grammatical errors. Message is formatted as an email with logic, clarity, and mostly consistent formatting. May contain few or no spelling and/or grammatical errors. Message is professionally formatted as an email with proper logic, clarity, and consistent formatting. Contains no spelling or grammatical errors. Weight: 20% 2. Compose a professional email aimed at the correct audience. Weight: 20% 3. Use tone appropriate for an email to the audience. Weight: 20% 4. Include all information necessary to inform the customer of how the error will be addressed. Weight: 20% 5. Professionally format the message as an email with proper grammar, spelling, logic, and clarity. Weight: 20% New Shipment of Jeans Available! Subject line Dear Mr. Aarons, Greeting First paragraph I recently received an email from one of your employees, who informed me that you manage a department store that has recently ordered a new line of jeans from our company and that this order isn’t enough to cover the demand for them. I’m writing to let you know we will happily ship more. Middle paragraphs We began receiving similar emails at the beginning of the month and soon after requested that our factories increase production. I can have double your initial order shipped and delivered to you by Tuesday of next week. I am also pleased to offer you a 5% discount to express our gratitude for your business. We will continue increased production from our factories, so if you need another order in the near future, please let us know. I hope that what I have offered in this email can accommodate your increased need for our new line of jeans. I will await your reply before I send an invoice your way and have the order shipped out to your store location. Ending paragraph Sincerely, Closing Jeremy Gonzalez Production Coordinator Purchase answer to see full attachment Explanation & Answer: 5 Sentences Tags: Repair Period manufacturer settings customer service User generated content is uploaded by users for the purposes of learning and should be used following our company’shonor code & terms of service.

MLA In-Text Citations: The Basics

Guidelines for referring to the works of others in your text using MLA style are covered throughout the MLA Handbook and in chapter 7 of the MLA Style Manual. Both books provide extensive examples, so it’s a good idea to consult them if you want to become even more familiar with MLA guidelines or if you have a particular reference question.

BASIC IN-TEXT CITATION RULES

In MLA Style, referring to the works of others in your text is done using parenthetical citations. This method involves providing relevant source information in parentheses whenever a sentence uses a quotation or paraphrase. Usually, the simplest way to do this is to put all of the source information in parentheses at the end of the sentence (i.e., just before the period). However, as the examples below will illustrate, there are situations where it makes sense to put the parenthetical elsewhere in the sentence, or even to leave information out.

General Guidelines

• The source information required in a parenthetical citation depends (1) upon the source medium (e.g. print, web, DVD) and (2) upon the source’s entry on the Works Cited page.
• Any source information that you provide in-text must correspond to the source information on the Works Cited page. More specifically, whatever signal word or phrase you provide to your readers in the text must be the first thing that appears on the left-hand margin of the corresponding entry on the Works Cited page.

IN-TEXT CITATIONS: AUTHOR-PAGE STYLE

MLA format follows the author-page method of in-text citation. This means that the author’s last name and the page number(s) from which the quotation or paraphrase is taken must appear in the text, and a complete reference should appear on your Works Cited page. The author’s name may appear either in the sentence itself or in parentheses following the quotation or paraphrase, but the page number(s) should always appear in the parentheses, not in the text of your sentence. For example:

Wordsworth stated that Romantic poetry was marked by a “spontaneous overflow of powerful feelings” (263).

Romantic poetry is characterized by the “spontaneous overflow of powerful feelings” (Wordsworth 263).

Wordsworth extensively explored the role of emotion in the creative process (263).

Both citations in the examples above, (263) and (Wordsworth 263), tell readers that the information in the sentence can be located on page 263 of a work by an author named Wordsworth. If readers want more information about this source, they can turn to the Works Cited page, where, under the name of Wordsworth, they would find the following information:

Wordsworth, William. Lyrical Ballads. Oxford UP, 1967.

IN-TEXT CITATIONS FOR PRINT SOURCES WITH KNOWN AUTHOR

For print sources like books, magazines, scholarly journal articles, and newspapers, provide a signal word or phrase (usually the author’s last name) and a page number. If you provide the signal word/phrase in the sentence, you do not need to include it in the parenthetical citation.

Human beings have been described by Kenneth Burke as “symbol-using animals” (3).

Human beings have been described as “symbol-using animals” (Burke 3).

These examples must correspond to an entry that begins with Burke, which will be the first thing that appears on the left-hand margin of an entry on the Works Cited page:

Burke, Kenneth. Language as Symbolic Action: Essays on Life, Literature, and Method. University of California Press, 1966.