JWI 550: Operational Excellence Assignment 3 Operations Management Project Part C: Six Sigma Project Charter Due: Sunday, midnight of Week 9 (15% of course grade) Overview Six Sigma projects are powerful tools for achieving breakthrough improvements. Improvement projects utilize the DMAIC methodology, while design or re-design projects use the DMADV methodology. Such projects can be undertaken for large or small initiatives. But because they require a fair bit of work in planning and engaging the team, they are usually applied in situations where a significant change effort is likely to lead to an outcome well in excess of the work put into the project. In the first two parts of your Operations Management Course Project, you have: (A) mapped and analyzed the value stream, and (B) organized a Kaizen or Work-Out to address improvement opportunities which do not require rigorous data analysis. Now, you are ready to move forward with one or more projects that leverage the power of Six Sigma’s tools and rigorous data-driven analysis. A project charter is needed for each proposed Six Sigma project. Project charters enable management to understand, evaluate, and approve projects for launch. Instructions Use your work in Part A and Part B of your Course Project, as well as what you have learned so far in this course, to identify a potential Six Sigma project that can benefit the value stream and your organization. 1) List and describe potential Six Sigma project(s) that you would propose to senior management, recommend one project, and justify your selection. 2) Develop a detailed Project Charter for your recommended project. The project charter must include the following: a. Problem statement b. Goal statement or objectives c. Project scope d. Critical-to-quality requirements, or CTQs, of the processes within the scope of this project e. Key metric Y (or key metrics Y) f. Expected operational and financial benefits of the project g. Milestone dates for each phase of DMAIC (or DMADV) h. Project team (titles of project team leader and members) i. Champion (title of executive or senior manager) Submission Requirements Your work is to be submitted in Word. Total length should be 3-4 pages. Since this is a charter, put some thought into how best to present the material visually. Use the instructor-provided Project Charter Template as a guide. At an absolute minimum, you should include clear headers and sub-headers. You may also want to call out certain elements, like timelines or key milestones, using graphics, tables, or colors to make the charter visually appealing and easy to read. © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 550 Assignment 3 (1208) Page 1 of 3 JWI 550: Operational Excellence Assignment 3 RUBRIC: Part C CRITERIA List potential Six Sigma projects that you would recommend to senior management, and justify your selection Unsatisfactory Low Pass a. Problem statement b. Goal statement or objectives c. Project scope d. Critical-to-quality requirements or CTQs of the processes within the scope of this project High Pass Honors No potential Six Sigma projects identified or no justification for selection. Potential Six Sigma projects identified, but no justification for selection. Potential Six Sigma projects identified with incomplete or unclear justification for selection. Potential Six Sigma projects identified with clear justification for selection. Potential Six Sigma projects identified with clear justification for selection. Provides additional clear connection to specific strategic initiatives in the student’s organization. Missing or inaccurate list of any potential Six Sigma Project Charters. List of potential Six Sigma projects. Project Charters with bullet points (a) to (f) addressed. List of potential Six Sigma projects and selection justified. Project Charters complete with all bullet points addressed. List of potential Six Sigma projects and selection justified. Project Charters complete with all bullet points addressed. List of potential Six Sigma projects and selection justified. Project Charters complete with all bullet points addressed. Includes detailed and correct entries in Project Charter. Includes excellent, detailed entries in project charter. Weight: 25% Develop a detailed Project Charter for each recommended project. The Project Charter must include the following: Pass e. Key metric Y (or key metrics Y) f. Expected operational and financial benefits of the project g. Milestone dates for each phase of DMAIC (or DMADV) h. Project team (titles of project team leader and members) i. Champion (title of executive or senior manager) Weight: 60% © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 550 Assignment 3 (1208) Page 2 of 3 JWI 550: Operational Excellence Assignment 3 Finished product presents responses and recommendations in a well-organized format that is easy to read and free from grammatical errors Weight: 15% Finished product is disorganized and/or difficult to understand and includes significant grammatical errors. Finished product is free from significant grammatical errors, but it lacks organizational cohesion, making it challenging to read and/or understand the recommendations Finished product is free from significant grammatical errors and presents responses and recommendations in a satisfactory manner. Finished product is well-designed and written, with a clear, easy-toread layout and few grammatical errors. Finished product is well-designed and written, with a clear, easy-toread layout and few grammatical errors. Student makes good use of color and/or other design elements to create a visually appealing charter. © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 550 Assignment 3 (1208) Page 3 of 3 Operations Management Project Part A: Value Stream Mapping and Analysis Tiffani Robinson 1/23/2022 Current State Value Stream Map Supplier Receiving customer Order Process Processing Customer Order C/T-5 min C/O- 1 min Uptime 80% Shifts 1 Orders 17 I minute 5min Customer C/T- 10 min C/O- 2 min Uptime- 80% Shifts 1 Orders 17 1 minute 10 min Packaging order Shipping C/T- 10 min C/O- 2 min Uptime — 80% Shifts- 2 Orders 17 I minute 2 days Production lead time, 2 days 3 mins 10 min LEAD TIME Process lead time 25 minutes Key Metrics ?Process ? Time (PT)- 25 minutes per order Production lead time, 2 days 3 minutes ?Percent Complete and Accurate (%C&A) 95% Current State Summary Metrics Total lead time (Total LT) =Process Time (PT)+ Production lead time 25 minutes + fcv2 days 3 minutes= 2 days, 28 minutes Total process time (Total PT) Time to receive customer order (5min) + processing customer order (10min)+ packaging customer order (10min)= 25 minutes per order Current State Summary Metrics ? Activity Ratio (AR) ? 425/963*100=44.1% ? Rolled Percent Complete and Accurate (Rolled %C&A) ? 95% Current State of the Value Stream ? The current value stream shows that the company uses a system to track the medication that needs to be filled, what office it goes to, and how many times we refill the medication in (1) year. ? This has been instrumental in reducing the process and production lead time ? However, it still has a long lead time as a result of the time it takes to ship the product ? The company needs to deal with the bottleneck and streamline its operations ? The company also needs to enhance its activity ratio REFERENCES Langstrand, J. (2016). An introduction to value stream mapping and analysis. Retrieved from https://www.diva- portal.org/smash/get/diva2:945581/FULLTEXT01.pdf Rajeshirke, K. (2018). Decoding Value Stream Mapping https://www.linkedin.com/pulse/decoding-value-stream-mappingkiran-rajeshirke Purchase answer to see full attachment Explanation & Answer: 4 pages Tags: productivity marketing department Six Sigma Project User generated content is uploaded by users for the purposes of learning and should be used following Studypool’s honor code & terms of service.

MLA In-Text Citations: The Basics

Guidelines for referring to the works of others in your text using MLA style are covered throughout the MLA Handbook and in chapter 7 of the MLA Style Manual. Both books provide extensive examples, so it’s a good idea to consult them if you want to become even more familiar with MLA guidelines or if you have a particular reference question.

BASIC IN-TEXT CITATION RULES

In MLA Style, referring to the works of others in your text is done using parenthetical citations. This method involves providing relevant source information in parentheses whenever a sentence uses a quotation or paraphrase. Usually, the simplest way to do this is to put all of the source information in parentheses at the end of the sentence (i.e., just before the period). However, as the examples below will illustrate, there are situations where it makes sense to put the parenthetical elsewhere in the sentence, or even to leave information out.

General Guidelines

• The source information required in a parenthetical citation depends (1) upon the source medium (e.g. print, web, DVD) and (2) upon the source’s entry on the Works Cited page.
• Any source information that you provide in-text must correspond to the source information on the Works Cited page. More specifically, whatever signal word or phrase you provide to your readers in the text must be the first thing that appears on the left-hand margin of the corresponding entry on the Works Cited page.

IN-TEXT CITATIONS: AUTHOR-PAGE STYLE

MLA format follows the author-page method of in-text citation. This means that the author’s last name and the page number(s) from which the quotation or paraphrase is taken must appear in the text, and a complete reference should appear on your Works Cited page. The author’s name may appear either in the sentence itself or in parentheses following the quotation or paraphrase, but the page number(s) should always appear in the parentheses, not in the text of your sentence. For example:

Wordsworth stated that Romantic poetry was marked by a “spontaneous overflow of powerful feelings” (263).

Romantic poetry is characterized by the “spontaneous overflow of powerful feelings” (Wordsworth 263).

Wordsworth extensively explored the role of emotion in the creative process (263).

Both citations in the examples above, (263) and (Wordsworth 263), tell readers that the information in the sentence can be located on page 263 of a work by an author named Wordsworth. If readers want more information about this source, they can turn to the Works Cited page, where, under the name of Wordsworth, they would find the following information:

Wordsworth, William. Lyrical Ballads. Oxford UP, 1967.

IN-TEXT CITATIONS FOR PRINT SOURCES WITH KNOWN AUTHOR

For print sources like books, magazines, scholarly journal articles, and newspapers, provide a signal word or phrase (usually the author’s last name) and a page number. If you provide the signal word/phrase in the sentence, you do not need to include it in the parenthetical citation.

Human beings have been described by Kenneth Burke as “symbol-using animals” (3).

Human beings have been described as “symbol-using animals” (Burke 3).

These examples must correspond to an entry that begins with Burke, which will be the first thing that appears on the left-hand margin of an entry on the Works Cited page:

Burke, Kenneth. Language as Symbolic Action: Essays on Life, Literature, and Method. University of California Press, 1966.