Chapter 13: The Inclusive Workplace: Level I Inclusion Through Diversity Within the Work Organization Inclusion Through Diversity within Work Organizations ‘Diversity within work organizations— ‘Relates to the organization’s internal relations with its own employees ‘Reflects the ‘micro’ system level—that of individuals and groups within the organization Mor Barak, Managing Diversity. SAGE Publications, 2017 2 Figure 13.1: The Inclusive Workplace: The Value Base for Level I Mor Barak, Managing Diversity. SAGE Publications, 2017 3 Figure 13.2: The Inclusive Workplace: The Practice Model for Level I Mor Barak, Managing Diversity. SAGE Publications, 2017 4 Inclusive Policies and Practices ‘Inclusive Policies and Practices: Diversity Policies and Practices that an organization can implement to create an inclusive environment ‘Management Leadership: senior management taking the lead in major diversity projects Mor Barak, Managing Diversity. SAGE Publications, 2017 5 Inclusive Policies and Practices ‘Education and Training: conducting seminars and workshops to increase diversity awareness and skill building, and to help employees understand the need for, and meaning of, valuing diversity Mor Barak, Managing Diversity. SAGE Publications, 2017 6 Inclusive Policies and Practices ‘Performance and Accountability: developing diversity action plans to meet the goals of specific business units and of the Organization and holding managers accountable by linking diversity performance to compensation Mor Barak, Managing Diversity. SAGE Publications, 2017 7 Inclusive Policies and Practices ‘Work-family Balance: offering flexible work arrangements to accommodate diverse needs and lifestyles of employees Mor Barak, Managing Diversity. SAGE Publications, 2017 8 Inclusive Policies and Practices ‘Career Development and Planning: establishing career development and planning initiatives for women and members of underrepresented groups to ensure fair promotion and to increase diversity representation in managerial level jobs Mor Barak, Managing Diversity. SAGE Publications, 2017 9 Level I Case Illustration: Denny’s Inc. ‘In the early 1990s, many accounts of denial of service, discrimination and mistreatment from African-Americans who visited Denny’s came forth. This resulted in two class-action lawsuits. Mor Barak, Managing Diversity. SAGE Publications, 2017 10 Level I Case Illustration: Denny’s Inc. ‘The accusations included repeated civil rights violations: –Requiring African-Americans to prepay for meals; –Limiting the number of AfricanAmerican patrons during certain times; Mor Barak, Managing Diversity. SAGE Publications, 2017 11 Level I Case Illustration: Denny’s Inc. –Denying complimentary “birthday meals” for African Americans; and –Forcing the removal of AfricanAmericans from its restaurants. Mor Barak, Managing Diversity. SAGE Publications, 2017 12 Level I Case Illustration: Denny’s Inc. ‘The problem was systemic, as evidenced by other practices. Denny’s had only one AfricanAmerican franchisee and had no minority suppliers in the early 1990s. Denny’s board of directors consisted almost exclusively of white men. Mor Barak, Managing Diversity. SAGE Publications, 2017 13 Level I Case Illustration: Denny’s Inc. Expensive Motivation for Denny’s ‘After paying $54 million to settle the lawsuits, Denny’s underwent major changes to improve the level of diversity within the company as well as to improve employees treatment customers. Mor Barak, Managing Diversity. SAGE Publications, 2017 14 Level I Case Illustration: Denny’s Inc. The New Face of Denny’s ‘Denny’s hired a new CEO, Jim Adamson, in 1995. Upon starting, Adamson create a chief diversity officer position filled by Rachelle Hood-Phillips. Mor Barak, Managing Diversity. SAGE Publications, 2017 15 Level I Case Illustration: Denny’s Inc. The New Face of Denny’s ‘Together they implemented many changes, including: methods to effectively measure and track diversity, initiatives to link diversity to a manager’s bonus; and implementing diversity trainings. Mor Barak, Managing Diversity. SAGE Publications, 2017 16 Level I Case Illustration: Denny’s Inc. The New Face of Denny’s ‘Hood-Phillips and Adamson also made substantial improvements in the diversity of employees by increasing the number of minority franchisees and increased its purchases from minority-owned suppliers. Mor Barak, Managing Diversity. SAGE Publications, 2017 17 Level I Case Illustration: Denny’s Inc. Questions for Discussion and Further Analysis 1. Could Denny’s have managed its diversity issues better? Why or why not? Mor Barak, Managing Diversity. SAGE Publications, 2017 18 Level I Case Illustration: Denny’s Inc. Questions for Discussion and Further Analysis 2. Why do you think Denny’s is facing continuing discrimination lawsuits? Do the lawsuits indicate that Denny’s policies and practices are not working? Are there other explanations? If you were a consultant, what would you advise the company to do at this point? Mor Barak, Managing Diversity. SAGE Publications, 2017 19 Level I Case Illustration: Denny’s Inc. Questions for Discussion and Further Analysis 3. Jim Adamson stated he would fire anyone who discriminated or challenged his new policies. What message did this statement send to the employees? What impact do you think it had on employee morale and customer relations? Mor Barak, Managing Diversity. SAGE Publications, 2017 20 Level I Case Illustration: Denny’s Inc. Questions for Discussion and Further Analysis 4. Was Jim Adamson effective in improving Denny’s diversity and public image? Why or why not? Mor Barak, Managing Diversity. SAGE Publications, 2017 21

Mastering the Art of Online Learning: Your Guide to Acing Online Courses

Introduction

In recent years, the popularity of online courses has skyrocketed, offering learners the flexibility to acquire new skills and knowledge from the comfort of their homes. However, succeeding in online courses requires a different approach compared to traditional classroom settings. To help you make the most of your online learning experience, this article presents essential strategies and tips to ace your online courses.

1. Set Clear Goals and Plan Ahead

Before embarking on an online course, establish clear goals and objectives. Determine what you hope to achieve by the end of the course and break down your goals into manageable milestones. Create a study schedule that aligns with your other commitments, ensuring you allocate dedicated time for coursework, assignments, and revision.

2. Create a Productive Study Environment

Establishing a conducive study environment is crucial for online learning success. Find a quiet, well-lit space where you can concentrate without distractions. Remove any potential interruptions, such as notifications from social media or email. Organize your study materials and have a reliable internet connection to ensure seamless access to course materials.

3. Actively Engage in the Course

Active participation is key to mastering online courses. Engage with course materials, including videos, readings, and interactive components. Take comprehensive notes, highlighting key concepts and ideas. Participate in discussion boards, forums, and virtual meetings to interact with instructors and peers, fostering a sense of community and enhancing your understanding of the subject matter.

4. Manage Your Time Effectively

Online courses offer flexibility, but it’s essential to manage your time wisely to avoid falling behind. Create a detailed schedule, allocating specific time slots for coursework, assignments, and studying. Break down larger tasks into smaller, manageable segments to prevent procrastination. Prioritize tasks based on deadlines and dedicate focused time to each one, ensuring consistent progress throughout the course.

5. Develop Effective Communication Skills

Online courses often rely on written communication, making it crucial to hone your skills in this area. Be concise and clear in your written responses, paying attention to grammar and spelling. Actively participate in discussions, asking thoughtful questions and providing constructive feedback to your peers. Regularly check your course emails and notifications, ensuring you stay updated with any important announcements or changes.

6. Utilize Available Resources

Take full advantage of the resources provided by your online course platform and instructors. Familiarize yourself with the learning management system (LMS) and explore its features. Access supplementary materials, such as textbooks, lecture slides, and external resources recommended by instructors. Utilize online libraries, research databases, and tutorial services to deepen your understanding of the subject matter.

7. Stay Motivated and Engaged

Maintaining motivation throughout an online course can be challenging, particularly when faced with competing priorities or a lack of face-to-face interaction. Set short-term goals and reward yourself upon their completion. Connect with fellow learners through virtual study groups or online forums to foster a sense of camaraderie. Regularly remind yourself of the benefits and personal growth associated with completing the course successfully.

8. Seek Support and Clarification

Don’t hesitate to seek support or clarification when needed. Reach out to your instructors for guidance or clarification on course material. Utilize online discussion forums to ask questions or engage in collaborative problem-solving. Leverage the support services provided by your course platform or institution, such as technical support or academic advising.

Conclusion

Online courses present unique opportunities for self-paced learning and personal growth. By setting clear goals, creating a productive study environment, actively engaging with course materials, and managing your time effectively, you can maximize your chances of acing online courses. Remember to stay motivated, seek support when needed, and make the most of the available resources. Embrace the flexibility and adaptability of online learning to achieve your educational goals.