Chapter 14 spends a lot of time speaking about the shift of the American economy towards a service economy, and one in which contingent work is becoming more normalized. How does this look for your own career goals? Would you prefer to be a contingent worker? Why or why not? Make sure to reference the chapter and video lecture. Chapter 14 Communication in the Global Workplace ? Increase in globalization ? Political changes have broken down boundaries ? Learn more about increasing globalization: ? http://www.ey.com/GL/en/Issues/Driving- growth/Globalization—Looking-beyond-theobvious Communication in the Global Workplace ? Factors contributing to rise of globalization: ? Laissez-faire capitalism ? Increasing democratization ? Technological factors Effects of Globalization ? Ways globalization influences organizational communication: ? Time and space compression ? Enhances sense of global consciousness ? Leads to disembedded organizations and people Effects of Globalization ? Convergence ? Emphasizes need of organizations to adapt practices to global marketplace ? Communication — conduit ? Divergence ? Emphasizes cultural distinctiveness ? Exploring how meaning is constructed and the impact of cultural norms Communication in an Era of Shifting Identity ? Increasing importance of corporate identity ? Ongoing rhetorical struggle ? Shift in landscape of who belongs to whom — causing confusion Communication in an Era of Shifting Identity ? Organizations try to be proactive in developing and communicating identity ? Try to impose themselves on their environments rather than adapt to them ? Seek to create and maintain positive images in order to achieve long-term goals Communication in an Era of Shifting Identity ? Images not always created and maintained through purposive campaigns ? Members form perceptions of image based on array of messages ? Style or means of communication can be more important than message Communication in an Era of Shifting Identity ? Image becomes critical during times of crisis ? Message sent in face of crisis could predict both short-term image and long-term survival of organization ? Image management is a reciprocal process Communication in a Service Economy ? U.S. economy was based on manufacturing ? Now can be characterized as service economy ? Hard to deny importance of service in daily lives Communication in a Service Economy ? Perceptions are that quality of service is declining ? Corporate downsizing and retrenchment ? Sacrifice customer service to enhance profits ? May involve emotional labor and lead to stress and less than optimal service ? Match of type of service to communication Communication in Age of Disposable Worker ? Reich — end of employment as we knew it ? Contingent workers ? More part-time workers Communication in Age of Disposable Worker ? Some contingent by choice ? Most not by choice ? Employers increasingly relying on temporary workers ? Trend has hit all levels of organization Communication in Age of Disposable Worker ? Financial implications for worker in terms of salary ? Financial implications in terms of benefits ? At higher risk for injury, illness, and death ? Lack of employee identification Communication in Age of Disposable Worker ? Often receive directives from staffing agency and organization ? Can lead to role conflict ? Silver lining ? Contingent workers can breathe new life into an organization Purchase answer to see full attachment Explanation & Answer: 250 words Tags: Service Economy American economy contingent worker Student has agreed that all tutoring, explanations, and answers provided by the tutor will be used to help in the learning process and in accordance with our company’shonor code & terms of service.
MLA In-Text Citations: The Basics
Guidelines for referring to the works of others in your text using MLA style are covered throughout the MLA Handbook and in chapter 7 of the MLA Style Manual. Both books provide extensive examples, so it’s a good idea to consult them if you want to become even more familiar with MLA guidelines or if you have a particular reference question.
BASIC IN-TEXT CITATION RULES
In MLA Style, referring to the works of others in your text is done using parenthetical citations. This method involves providing relevant source information in parentheses whenever a sentence uses a quotation or paraphrase. Usually, the simplest way to do this is to put all of the source information in parentheses at the end of the sentence (i.e., just before the period). However, as the examples below will illustrate, there are situations where it makes sense to put the parenthetical elsewhere in the sentence, or even to leave information out.
General Guidelines
- The source information required in a parenthetical citation depends (1) upon the source medium (e.g. print, web, DVD) and (2) upon the source’s entry on the Works Cited page.
- Any source information that you provide in-text must correspond to the source information on the Works Cited page. More specifically, whatever signal word or phrase you provide to your readers in the text must be the first thing that appears on the left-hand margin of the corresponding entry on the Works Cited page.
IN-TEXT CITATIONS: AUTHOR-PAGE STYLE
MLA format follows the author-page method of in-text citation. This means that the author’s last name and the page number(s) from which the quotation or paraphrase is taken must appear in the text, and a complete reference should appear on your Works Cited page. The author’s name may appear either in the sentence itself or in parentheses following the quotation or paraphrase, but the page number(s) should always appear in the parentheses, not in the text of your sentence. For example:
Wordsworth stated that Romantic poetry was marked by a “spontaneous overflow of powerful feelings” (263).
Romantic poetry is characterized by the “spontaneous overflow of powerful feelings” (Wordsworth 263).
Wordsworth extensively explored the role of emotion in the creative process (263).
Both citations in the examples above, (263) and (Wordsworth 263), tell readers that the information in the sentence can be located on page 263 of a work by an author named Wordsworth. If readers want more information about this source, they can turn to the Works Cited page, where, under the name of Wordsworth, they would find the following information:
Wordsworth, William. Lyrical Ballads. Oxford UP, 1967.
IN-TEXT CITATIONS FOR PRINT SOURCES WITH KNOWN AUTHOR
For print sources like books, magazines, scholarly journal articles, and newspapers, provide a signal word or phrase (usually the author’s last name) and a page number. If you provide the signal word/phrase in the sentence, you do not need to include it in the parenthetical citation.
Human beings have been described by Kenneth Burke as “symbol-using animals” (3).
Human beings have been described as “symbol-using animals” (Burke 3).
These examples must correspond to an entry that begins with Burke, which will be the first thing that appears on the left-hand margin of an entry on the Works Cited page:
Burke, Kenneth. Language as Symbolic Action: Essays on Life, Literature, and Method. University of California Press, 1966.



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