Communication Climate Change: Writing Prompt 3
Chapters 11 & 12
Assignment Directions Spring 2019
Imagine the following scenario: You have been waiting for over an hour to have a prescription filled at your local pharmacy. You need to pick up your medication and then return back to work. There are several other customers waiting for their prescriptions as well. You approach the front desk. There is a young woman answering the phones. She is not a pharmacist. The phones have been ringing nonstop. You patiently wait for her to finish her last phone conversation and then ask her two questions. After the communication interaction you walk back to the waiting area and find yourself feeling very defensive.
Based on the example above, write a 3-4 page paper in which you analyze the conflict management strategy chosen, the communication climate, and the defensive behavior exhibited. Also discuss which supportive communication climate behavior would be best implemented in this example as a replacement and explain why. Finally, re-write the script and consider diverse perspectives on the situation. Remember to utilize in-text citations and a works cited at the end to support your work.