Q1. GSS enable meetings to take place at many locations simultaneously.a. trueb. false Q2. Distance learning supports continuous learning within organizations.a. trueb. false Q3. The standard GSS process begins with idea organization.a. trueb. false Q4. The most common way to deploy a GSS today is through the use of a decision room.a. trueb. false Q5. Organizations use online training to reduce training costs.a. trueb. false Q6. The standard GSS process ends with idea generation.a. trueb. false Q7. Distance learning can be utilized 24/7.a. trueb. false Q8. Which of the following is a groupwork process?a. Delphi Methodb. Flannery Methodc. Nominal Group Techniqued. Delphi Method and Flannery Methode. Delphi Method and Nominal Group Technique Q9. Creativity can be defined as either a trait or an achievement.a. trueb. false Q10. Distance learning is a fairly new phenomenon, having been first developed in the 1990s.a. trueb. false Q11. The most common way to deploy a GSS today is through the use of Web technologies.a. trueb. false Q12. Personality influences creativity.a. trueb. false Q13. The acronym CSCW stands for computer-supported communication in work.a. trueb. false Q14. The Internet is the only way to deliver distance learning today.a. trueb. false Q15. Distance learning is considered a form of collaborative computing.a. trueb. false Q16. Groupware are computerized tools designed to provide group support.a. trueb. false Q17. ERP is designed to control all major business processes with a single software architecture.a. trueb. false Q18. Supply chain management begins with raw material and ends with finished goods to the end customers.a. trueb. false Q19. Which of the following capabilities best differentiates EIS from DSS?a. What-ifb. Modelingc. Communicationd. Graphicse. User interface Q20. The terms executive information systems and executive support systems are used interchangeably.a. trueb. false Q21. PLM systems and BPM systems are essentially the same thing.a. trueb. false Q22. Enterprise information systems are designed to support top management and middle management.a. trueb. false Q23. Exception reporting focuses on deviations from predefined standards.a. trueb. false Q24. Another term for enterprise portal is corporate portal.a. trueb. false Q25. Though ERP is transaction-based it can provide information for high-level decision-making in an organization.a. trueb. false Q26. CRM systems are batch applications designed to operate at low peak times.a. trueb. false Q27. The flow of materials from its sources to a company, and then within a company is referred to as its demand chain.a. trueb. false Q28. An enterprise portal integrates all external applications.a. trueb. false Q29. It is possible to integrate CRM systems with other enterprise information systems in an organization.a. trueb. false Q30. Soft information is a term used to describe objective information that is non-financial.a. trueb. false Q31. Enterprise information systems and executive information systems are essentially the same thing.a. trueb. false Q32. Enterprise portals utilize Web technology.a. trueb. false Q33. Learning can be passive, active, or intermediate.a. trueb. false Q34. Explicit knowledge is objective.a. trueb. false Q35. The earliest knowledge management systems were best practices repositories.a. trueb. false Q36. Explicit knowledge is easy to capture and document.a. trueb. false Q37. Knowledge management can be performed using document management.a. trueb. false Q38. Which of the following is easier to capture and disseminate?a. Tacit knowledgeb. Explicit knowledgec. Both tacit and explicit knowledged. Neither tacit or explicit knowledgee. Organizational memory Q39. COPs can impact organizational culture changes.a. trueb. false Q40. Intellectual capital is a synonym for knowledge.a. trueb. false Q41. It is easy to measure the value of a knowledge management system.a. trueb. false Q42. Determining the value of an organization’s intellectual assets is relatively easy.a. trueb. false Q43. Socialization refers to converting tacit knowledge to explicit knowledge.a. trueb. false Q44. Tacit knowledge is hard to document.a. trueb. false Q45. Explicit knowledge is hard to document.a. trueb. false Q46. Knowledge management sometimes makes use of artificial intelligence technologies.a. trueb. false Q47. Knowledge management can only be developed utilizing a practice approach.a. trueb. false Q48. Organizational culture can impact profitability.a. trueb. false Q49. A knowledge repository is a collection of internal and external knowledge.a. trueb. false Q50. Tacit knowledge has been called sticky knowledge.a. trueb. falseQ1. A distinguishing feature of an expert system is that it involves knowledge processing.a. trueb. false Q2. The primary objective of AI is to build computer systems that perform tasks that can be characterized as intelligent.a. trueb. false Q3. Inferencing in AI is done from:a. algorithms.b. facts, rules and heuristics.c. cognitive subsystems.d. long-term memory.e. short-term memory. Q4. The inference engine performs the reasoning in an expert system.a. trueb. false Q5. Genetic algorithms and intelligent agents are essentially the same thing.a. trueb. false Q6. AI is behavior by a machine that if performed by a human would be deemed intelligent.a. trueb. false Q7. Most expert systems are limited to a narrow domain.a. trueb. false Q8. Knowledge, rather than data or information, is a key concept of AI.a. trueb. false Q9. Expert systems are called expert because they require a domain expert.a. trueb. false Q10. Backward chaining looks at the IF part of a rule first, then evaluates its result.a. trueb. false Q11. Voice recognition requires the use of artificial intelligence.a. trueb. false Q12. Expert systems typically deal with qualitative data easily.a. trueb. false Q13. Knowledge transfer from the expert to the expert system is subject to perceptual biases.a. trueb. false Q14. Most of the knowledge within an organization is contained with a few experts.a. trueb. false Q15. The knowledge base of an expert system is the same as a knowledge repository in a knowledge management system.a. trueb. false Q16. One generic category of expert systems is operations.a. trueb. false Q17. If final average > 93 then your grade is an A; is an example of a declarative rule.a. trueb. false Q18. Protocol tracking is a technique used to track the reasoning process of an expert.a. trueb. false Q19. There is a relationship between Mid-East oil production and the price of gasoline is an example of declarative knowledge.a. trueb. false Q20. RGA is most effective where the importance of attributes affecting a decision is unknown.a. trueb. false Q21. Procedural knowledge are a series of statements of facts.a. trueb. false Q22. Surface knowledge deals with specific situations.a. trueb. false Q23. Knowledge acquisition is always acquired through structured interviews.a. trueb. false Q24. Validation of the knowledge base is the exclusive responsibility of the knowledge engineer.a. trueb. false Q25. The personality of a knowledge engineer can have a direct influence on experts who are contributing to a knowledge base.a. trueb. false Q26. It is possible to observe experts in action, because they really like to be observed.a. trueb. false Q27. Shallow knowledge considers the internal and causal structure of the knowledge.a. trueb. false Q28. For knowledge to be considered valid it must be documented.a. trueb. false Q29. Acquiring knowledge is easy; managing knowledge is difficult.a. trueb. false Q30. Knowledge stored by human experts is typically structured.a. trueb. false Q31. Knowledge engineering typically involves acquiring knowledge from experts.a. trueb. false Q32. The Web has yet to make an impact on expert systems.a. trueb. false Q33. One of the advantages of the case-based reasoning approach is that learning can occur from failures as well as successes.a. trueb. false Q34. Learning rate and momentum are adjusted when training a back propagation neural network.a. trueb. false Q35. Modification rules determine the scope of change when using an historical case to evaluate a new problem.a. trueb. false Q36. Fuzzy logic has a consistent set of mathematical and membership operations.a. trueb. false Q37. Machine learning describes how a computer system learns from experience.a. trueb. false Q38. Machine learning and knowledge acquisition are essentially the same thing.a. trueb. false Q39. Fuzzy logic is designed primarily to handle structured problems that are repetitive in nature.a. trueb. false Q40. The primary knowledge element in case-based reasoning is the rule base.a. trueb. false Q41. Machine learning utilizes historical cases.a. trueb. false Q42. Most complex neural networks require virtually no hidden layers, relying instead on a large number of input and output layers.a. trueb. false Q43. Machine learning is used in knowledge acquisition, inferencing, and problem solving.a. trueb. false Q44. Case-based reasoning is appropriate when the problem domain is already precedent based.a. trueb. false Q45. Some neural network learning methods involve computing errors between known outputs and computed outputs and propagating the corrections forward through the network.a. trueb. false Q46. Machine learning is considered an artificial intelligence method.a. trueb. false Q47. A recurrent layer is one in which activity must go through the network more than once.a. trueb. false Q48. Case-based reasoning relies on indexing new events for subsequent usage.a. trueb. false Q49. Inductive learning allows the computer to use historical cases to solve new problems.a. trueb. false Q50. Neural systems are comprised of processing elements called artificial neuritis.a. trueb. false