“Multiple Choice Question 29
Managing the transformation of inputs into
goods and services is:
apost industrial era process
a direct contributor to the curved earth
syndrome.
as old as time
.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””> a
twenty-first century developed process.
a design of Frederick Taylor
Multiple Choice Question 24

What percentage of total non-farm jobs in the
U.S. economy comes from service-producing industries?
20%
50%
60%
80%
95%
.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>Multiple Choice Question 40
Who popularized the moving assembly line?
James Watt
Adam Smith
Eli Whitney
Frederick W.
Taylor
Henry Ford
Multiple Choice Question 69
Which of the following concepts is linked
the least with Henry Ford?
.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>scientific
management
mass
production
mass
customization
technology
interchangeable
parts
Multiple Choice Question 27
Which of the following
is not primarily performed by the operation management function?
job design
and work measurement
advertising
strategy
location
analysis
quality
management
facility
layout
Multiple Choice Question 13
How does Federal Express maintain its ability
to compete on time during peak demand periods?
it subcontracts overload to other firms
it purchases more planes
overtime
it uses a very flexible part-time workforce
it purchases more vans
Multiple Choice Question 16
Order winners and qualifiers:
are consistent between manufacturing and service organizations
only matter when responding to formal
competitive bid requests
remain constant over time
change over time
only apply to quasi-manufacturing firms
Multiple Choice Question 41
Vericol, Inc. manufactures drugs using
workers and automated machines. The firm has decided to replace two workers
with a new machine, while the output per day is not expected to change. Which
of the following cannot be true?
labor
productivity will increase
machine
productivity will decrease
labor
productivity will decrease
multifactor
productivity will increase
multifactor
productivity will decrease
Multiple Choice Question 37
Suppose that a plant has a total productivity
measure of 0.85. What can we conclude?
the plant is
not earning profits
nothing
the plant
should lay off workers
the plant is
highly automated
the daily
productivity is excellent
Multiple Choice Question 19
What are the three primary types of
technology?
product
technology, process technology, and information technology
product
technology, process technology, and environmental technology
product
technology, process technology, and safety technology
information
technology, environmental technology, and safety technology
environmental
technology, information technology, and process technology
Multiple Choice Question 34
Which of the following is not characteristic
of intermittent operations?
capital intensive
general purpose equipment
volume of goods produced directly tied to
number of customer orders
workers need to be able to perform different
tasks depending on the processing needs of the product
produce many different products with varying
processing requirements
.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>Multiple Choice Question 45
With respect to competitive priorities,
intermittent operations compete more on _____________ compared to repetitive operations.
a) cost and
features
b) durability
and cost
c) availability
and reliability
d) flexibility
and delivery
e) durability
and features
Multiple Choice Question 31
Which of the following is not a guideline for
design for manufacture?
simplify operations
design parts for different products
use modular design
minimize parts
rely on automated equipment
Multiple Choice Question 61
What is a type of automation system that
provides the flexibility of intermittent operations with the efficiency of
repetitive operations?
AGV
CAM
CAD
AS/RS
FMS
.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>Multiple Choice Question 48
Which product and service strategy is used to
produce standard components that can be combined to customer specifications?
assemble-to-deliver
make-to-stock
make-to-order
assemble-to-order
make-to-package
Multiple Choice Question 16
What is an extension of an intranet to
include suppliers and customers called?
supply chain net
Supernet
Supranet
Extranet
Intranet++
Multiple Choice Question 45
Which of the following
is not considered to be a characteristic of partnership relations?
Have a long-term orientation
Are strategic in nature
Are arms-length in nature
Share a common vision
Share short- and long-term plans
Multiple Choice Question 65
Benetton is well known for the practice of
assembling all white sweaters and waiting to dye them much closer to the time
of sale. This is an example of what?
stupidity
Postponement
.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>Fractionalization
Partitioning
Genericness
Multiple Choice Question 71
Which of the following is a buyer-side,
typically industry-specific solution?
automated order entry systems
electronic data interchange
electronic storefronts
net marketplaces
advertising revenue model
Multiple Choice Question 73
Companies want a supply chain that makes it
possible to:
manage all suppliers development costs.
manage and adapt to all of the business dynamics.
manage distribution display
manage distribution outlet retail prices
manage customer demands
Multiple Choice Question 80
One TQM mistake companies make is believing
that the responsibility for quality and elimination of waste lies
with the supplier
With the return and repair shop
with the supply chain
With all employees but top management
with top management alone.
Multiple Choice Question 74
Which of the following is not attributed
to Philip Crosby?
The concept of the quality trilogy
The phrase Do it right the first time.
Stressed the idea of prevention of defects
The notion of zero defects
The phrase Quality is free
Multiple Choice Question 54
The Union of Japanese Scientists and
Engineers named its quality award after ___________________.
Genichi Taguchi
Kaoru Ishikawa
Joe Juran
Phillip Crosby
W. Edwards Deming
Multiple Choice Question 57
The Malcolm Baldrige Award criteria category
that includes continuous improvement programs, employee training, and
functioning of teams is
Leadership
Strategic planning
Information and analysis
Human resource development and management
Business results
Multiple Choice Question 63
Increases in international trade during the
1980s created a need for the development of ____________ standards of quality.
Universal
Country-specific
Lower
metric
.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>bilingual
Multiple Choice Question 29Managing the transformation of inputs into
goods and services is:
apost industrial era processa direct contributor to the curved earth
syndrome.
as old as time.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””> a
twenty-first century developed process.
a design of Frederick TaylorMultiple Choice Question 24What percentage of total non-farm jobs in the
U.S. economy comes from service-producing industries?
20%50%60%80%95%.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>Multiple Choice Question 40Who popularized the moving assembly line?
James WattAdam SmithEli WhitneyFrederick W.
TaylorHenry FordMultiple Choice Question 69Which of the following concepts is linked
the least with Henry Ford?
.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>scientific
managementmass
productionmass
customizationtechnologyinterchangeable
partsMultiple Choice Question 27Which of the following
is not primarily performed by the operation management function?
job design
and work measurementadvertising
strategylocation
analysisquality
managementfacility
layoutMultiple Choice Question 13How does Federal Express maintain its ability
to compete on time during peak demand periods?
it subcontracts overload to other firmsit purchases more planesovertimeit uses a very flexible part-time workforceit purchases more vansMultiple Choice Question 16Order winners and qualifiers:
are consistent between manufacturing and service organizationsonly matter when responding to formal
competitive bid requestsremain constant over timechange over timeonly apply to quasi-manufacturing firmsMultiple Choice Question 41Vericol, Inc. manufactures drugs using
workers and automated machines. The firm has decided to replace two workers
with a new machine, while the output per day is not expected to change. Which
of the following cannot be true?
labor
productivity will increasemachine
productivity will decreaselabor
productivity will decreasemultifactor
productivity will increasemultifactor
productivity will decreaseMultiple Choice Question 37Suppose that a plant has a total productivity
measure of 0.85. What can we conclude?the plant is
not earning profitsnothingthe plant
should lay off workersthe plant is
highly automatedthe daily
productivity is excellentMultiple Choice Question 19What are the three primary types of
technology?product
technology, process technology, and information technologyproduct
technology, process technology, and environmental technologyproduct
technology, process technology, and safety technologyinformation
technology, environmental technology, and safety technologyenvironmental
technology, information technology, and process technologyMultiple Choice Question 34Which of the following is not characteristic
of intermittent operations?capital intensivegeneral purpose equipmentvolume of goods produced directly tied to
number of customer ordersworkers need to be able to perform different
tasks depending on the processing needs of the productproduce many different products with varying
processing requirements.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>Multiple Choice Question 45With respect to competitive priorities,
intermittent operations compete more on _____________ compared to repetitive operations.a) cost and
featuresb) durability
and costc) availability
and reliabilityd) flexibility
and deliverye) durability
and featuresMultiple Choice Question 31Which of the following is not a guideline for
design for manufacture?simplify operationsdesign parts for different productsuse modular designminimize partsrely on automated equipmentMultiple Choice Question 61What is a type of automation system that
provides the flexibility of intermittent operations with the efficiency of
repetitive operations?AGVCAMCADAS/RSFMS.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>Multiple Choice Question 48Which product and service strategy is used to
produce standard components that can be combined to customer specifications?assemble-to-delivermake-to-stockmake-to-orderassemble-to-ordermake-to-packageMultiple Choice Question 16What is an extension of an intranet to
include suppliers and customers called?
supply chain netSupernetSupranetExtranetIntranet++Multiple Choice Question 45Which of the following
is not considered to be a characteristic of partnership relations?
Have a long-term orientationAre strategic in natureAre arms-length in natureShare a common visionShare short- and long-term plansMultiple Choice Question 65Benetton is well known for the practice of
assembling all white sweaters and waiting to dye them much closer to the time
of sale. This is an example of what?
stupidityPostponement.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>FractionalizationPartitioningGenericnessMultiple Choice Question 71Which of the following is a buyer-side,
typically industry-specific solution?
automated order entry systemselectronic data interchangeelectronic storefrontsnet marketplacesadvertising revenue modelMultiple Choice Question 73Companies want a supply chain that makes it
possible to:
manage all suppliers development costs.
manage and adapt to all of the business dynamics.
manage distribution displaymanage distribution outlet retail pricesmanage customer demandsMultiple Choice Question 80One TQM mistake companies make is believing
that the responsibility for quality and elimination of waste lies
with the supplierWith the return and repair shopwith the supply chainWith all employees but top managementwith top management alone.
Multiple Choice Question 74Which of the following is not attributed
to Philip Crosby?
The concept of the quality trilogyThe phrase Do it right the first time.
Stressed the idea of prevention of defects
The notion of zero defectsThe phrase Quality is freeMultiple Choice Question 54The Union of Japanese Scientists and
Engineers named its quality award after ___________________.
Genichi TaguchiKaoru IshikawaJoe JuranPhillip CrosbyW. Edwards DemingMultiple Choice Question 57The Malcolm Baldrige Award criteria category
that includes continuous improvement programs, employee training, and
functioning of teams is
Leadership Strategic planningInformation and analysisHuman resource development and managementBusiness resultsMultiple Choice Question 63Increases in international trade during the
1980s created a need for the development of ____________ standards of quality.
UniversalCountry-specificLowermetric.gif”” alt=””http://edugen.wiley.com/edugen/art2/common/pixel.gif””>bilingual “