Read this article (Links to an external site.) on managing difficult people. It identifies three types of difficult employees. Now select one of the five workplace scenarios Download workplace scenariosin this link and act as a consultant on the case.  Apply what you learned from the chapter reading this week and from the article on managing difficult employees. Determine what type of difficult employee you have for your case; then decide if this scenario meets the definition of interpersonal conflict as it is discussed in the book (i.e., expressed disagreement, interdependence, and opposition). Next, create a way to address the problem based on the guidelines for effective communication in conflict situations (focusing on the overall communication system, time conflict effectively, aim for win–win conflict, etc.). Your response should be a one-page (300-350 words) report that makes informed references from this module’s materials. A grading rubric (how this assignment will be graded) is provided. Facts, quotes, ideas, etc. that are borrowed from a resource or resources other than personal experiences must be cited in proper APA format in your response. You can access Citation and Writing Assistance: Writing Papers at Carrington (Links to an external site.) for information about sources and APA format and read about Avoid Plagiarism (Links to an external site.) in the Carrington College Library. It is often helpful to submit your work to Tutor.com (Links to an external site.) for assistance with writing.  Difficult Employee Scenarios Recurrent Tardiness: ‘Jane is a long time employee with no past performance issues. Over the past few months she has been coming in late, which is not like her. I get the feeling something is going on. I don’t want to have to discipline her, but her tardiness has to stop. I don’t know what to do.’ Withdrawing from Work: ‘Chloe is an excellent worker. When she is on, she’s on. But when she’s not, she can be irritable, erratic and difficult to work with. This difficult behavior used to be very infrequent, and her excellent work made up for it. But lately her work has deteriorated, and her behavior has become more and more difficult to work with. Her interpersonal skills and performance need to improve. I don’t know what to do.’ Less Engagement: ‘Bill is a long-time employee with no past performance issues. He has been missing work frequently, randomly with very short notice over the past month. I sense that there is something going on. I don’t want to have to discipline him, but his attendance has to change. I don’t know what to do.’ Performance Issues: ‘Sally is a long-time employee with intermittent performance issues throughout her career. Over the past six months, she has been missing project deadlines and the work that she has been submitting has been riddled with mistakes. When I have approached this with her in the past she has gotten very defensive. Sally works from home with the understanding that she can be reached anytime during business hours. Last week she was unreachable for a period of 6 hours. Recently she shared that she thinks that her poor performance is due to her increased drinking. Her performance is unacceptable. I don’t know what to do.’ Behavioral Issues: ‘I’m worried about John. He is usually so boisterous and pleasant, but lately he has been really quiet and withdrawn. He’s not participating in meetings or sharing his ideas with the team. I get the sense that he doesn’t like his job anymore. He’s not putting the effort into his work like he used to. I can’t tell if something is wrong or if he has just changed his mind and doesn’t want to work here anymore. I don’t know what to do.’ Purchase answer to see full attachment Explanation & Answer: 350 words Tags: communications Interpersonal Conflict employee User generated content is uploaded by users for the purposes of learning and should be used following our company’shonor code & terms of service.

MLA In-Text Citations: The Basics

Guidelines for referring to the works of others in your text using MLA style are covered throughout the MLA Handbook and in chapter 7 of the MLA Style Manual. Both books provide extensive examples, so it’s a good idea to consult them if you want to become even more familiar with MLA guidelines or if you have a particular reference question.

BASIC IN-TEXT CITATION RULES

In MLA Style, referring to the works of others in your text is done using parenthetical citations. This method involves providing relevant source information in parentheses whenever a sentence uses a quotation or paraphrase. Usually, the simplest way to do this is to put all of the source information in parentheses at the end of the sentence (i.e., just before the period). However, as the examples below will illustrate, there are situations where it makes sense to put the parenthetical elsewhere in the sentence, or even to leave information out.

General Guidelines

• The source information required in a parenthetical citation depends (1) upon the source medium (e.g. print, web, DVD) and (2) upon the source’s entry on the Works Cited page.
• Any source information that you provide in-text must correspond to the source information on the Works Cited page. More specifically, whatever signal word or phrase you provide to your readers in the text must be the first thing that appears on the left-hand margin of the corresponding entry on the Works Cited page.

IN-TEXT CITATIONS: AUTHOR-PAGE STYLE

MLA format follows the author-page method of in-text citation. This means that the author’s last name and the page number(s) from which the quotation or paraphrase is taken must appear in the text, and a complete reference should appear on your Works Cited page. The author’s name may appear either in the sentence itself or in parentheses following the quotation or paraphrase, but the page number(s) should always appear in the parentheses, not in the text of your sentence. For example:

Wordsworth stated that Romantic poetry was marked by a “spontaneous overflow of powerful feelings” (263).

Romantic poetry is characterized by the “spontaneous overflow of powerful feelings” (Wordsworth 263).

Wordsworth extensively explored the role of emotion in the creative process (263).

Both citations in the examples above, (263) and (Wordsworth 263), tell readers that the information in the sentence can be located on page 263 of a work by an author named Wordsworth. If readers want more information about this source, they can turn to the Works Cited page, where, under the name of Wordsworth, they would find the following information:

Wordsworth, William. Lyrical Ballads. Oxford UP, 1967.

IN-TEXT CITATIONS FOR PRINT SOURCES WITH KNOWN AUTHOR

For print sources like books, magazines, scholarly journal articles, and newspapers, provide a signal word or phrase (usually the author’s last name) and a page number. If you provide the signal word/phrase in the sentence, you do not need to include it in the parenthetical citation.

Human beings have been described by Kenneth Burke as “symbol-using animals” (3).

Human beings have been described as “symbol-using animals” (Burke 3).

These examples must correspond to an entry that begins with Burke, which will be the first thing that appears on the left-hand margin of an entry on the Works Cited page:

Burke, Kenneth. Language as Symbolic Action: Essays on Life, Literature, and Method. University of California Press, 1966.