Purpose: Reply to two emails frequently sent by customers, focusing on the following points: a. Reply in a formal business English style, examine English grammar, expression fluency, and sense of customer service b. There is no need to consider whether the reply content is accurate, just follow your own understanding of the reply Customer Service Associate ??? ??? ??? ??? ??????????????????? Hello, I need more diamonds to get chips to run my club. I don’t want to buy anymore until you send me what you owe to prevent further backlog. I think it’s poor execution on your team to not get this resolved after three days or at least send me the diamond while you are investigating. I have been spending a lot of money on your app and am very disappointed. Please resolve this now so I can spend more money on your app. Thank you ???????????? There is a glitch in the software when using an iPhone (7plus 11.3 version). When switching back and forth between the app and other apps it freezes, crashes and boots you out. Thank you, Amanda Smith [email protected] ???????????? Job Description Product Support Company Button Tech UK Limited Location London Department Product Support Team Line Manager Head of Product Support Contract Type Permanent with 6 months’ probation period Confidentiality: Button Tech UK limited uses applicants’ data only for recruitment purposes. About Button Tech: Button Tech UK Limited is an information technology consultancy based in the City of London. We provide online services including, marketing, events management, payments processing and customer service operations to our clients worldwide. We specialize in the online gaming industry with a focus on poker. Role Summary: The Product Support’s responsibilities include completing all assigned tasks, which may include, performing duties in different departments, gaining knowledge of operations, attending meetings and workshops, providing support and suggestions for improvement, updating records, and preparing documentation. To be successful as a product support, you should have superb attention to detail and be able to promptly identify problems. Ideal candidates will have good command of written and verbal English, problem-solving, and interpersonal skills. What will your role be: ? Provide our customers with product functions, business models and personalized support. ? Monitor the operation and generate reports every week. ? Organize and analyze operational data to provide recommendations for its subsequent operations. ? Respond to other demands in time and provide optimized feedback to the clients. ? Provide back-office and data support to various regions of the world. ? Complete all assigned tasks and assisting with day-to-day operations. ? Participate in meetings, workshops, and other learning opportunities. ? Observe and learn from experienced staff members. ? Gain knowledge of Company policies, protocols, and processes. ? Liaise with Managers, Supervisors, and other senior staff. ? Fulfill any requirements and meeting goals set out at the start of the traineeship. What an ideal candidate means to us: ? Business proficient level of written and verbal English and Mandarin; ? Eligible to work in the UK?no visa sponsorship needed?; ? Excellent coordination and interpersonal skills; ? Bachelor degree or above, strong learning ability; ? Solid Microsoft Office software skills; ? Ability to do multi-task and work under pressure and to maintain a professional attitude with employees, ability to adapt to change. Why work with us: ? The founding team is a game enthusiast with many years of experience in the online gaming industry; ? We have a people centric culture; we encourage people with creative mindset to develop new project with fully support by the company; ? We are generous in rewarding performance. We will offer you: ? Competitive salary package; ? 20-days annual leave; ? Year-end bonus: Up to 30% of annual salary ? Team buildings, parties and global travel, etc.; ? Many other internal benefits programs. Dear Sir/Madam, Thank you for taking the time to bring your concerns to our attention. I am sorry to learn of your experience. We try to make the user experience easy and enjoyable, and we manage our app to a very high standard. I can assure that this is not the level of service we would wish for our users. Regarding your concern, an investigation has been undertaken, and it normally takes 3-5 working days. Unfortunately, company policy clearly states that the diamonds cannot be released until the completion of the investigation. An appropriate solution will be implemented immediately once the issue is resolved. We welcome all feedback as this provides us with valuable insight into our services from the perspective of the users and can inform service improvement, as it has done in this case. Once again, I apologize for any inconvenience this may have caused. Please do not hesitate to contact us if we can provide further assistance. Thank you for choosing our app. Yours faithfully, Purchase answer to see full attachment Explanation & Answer: 500 Words Email Reply Tags: English Grammar formal business Customer Service Associate expression fluency Business comunnication Student has agreed that all tutoring, explanations, and answers provided by the tutor will be used to help in the learning process and in accordance with our company’shonor code & terms of service.

MLA In-Text Citations: The Basics

Guidelines for referring to the works of others in your text using MLA style are covered throughout the MLA Handbook and in chapter 7 of the MLA Style Manual. Both books provide extensive examples, so it’s a good idea to consult them if you want to become even more familiar with MLA guidelines or if you have a particular reference question.

BASIC IN-TEXT CITATION RULES

In MLA Style, referring to the works of others in your text is done using parenthetical citations. This method involves providing relevant source information in parentheses whenever a sentence uses a quotation or paraphrase. Usually, the simplest way to do this is to put all of the source information in parentheses at the end of the sentence (i.e., just before the period). However, as the examples below will illustrate, there are situations where it makes sense to put the parenthetical elsewhere in the sentence, or even to leave information out.

General Guidelines

• The source information required in a parenthetical citation depends (1) upon the source medium (e.g. print, web, DVD) and (2) upon the source’s entry on the Works Cited page.
• Any source information that you provide in-text must correspond to the source information on the Works Cited page. More specifically, whatever signal word or phrase you provide to your readers in the text must be the first thing that appears on the left-hand margin of the corresponding entry on the Works Cited page.

IN-TEXT CITATIONS: AUTHOR-PAGE STYLE

MLA format follows the author-page method of in-text citation. This means that the author’s last name and the page number(s) from which the quotation or paraphrase is taken must appear in the text, and a complete reference should appear on your Works Cited page. The author’s name may appear either in the sentence itself or in parentheses following the quotation or paraphrase, but the page number(s) should always appear in the parentheses, not in the text of your sentence. For example:

Wordsworth stated that Romantic poetry was marked by a “spontaneous overflow of powerful feelings” (263).

Romantic poetry is characterized by the “spontaneous overflow of powerful feelings” (Wordsworth 263).

Wordsworth extensively explored the role of emotion in the creative process (263).

Both citations in the examples above, (263) and (Wordsworth 263), tell readers that the information in the sentence can be located on page 263 of a work by an author named Wordsworth. If readers want more information about this source, they can turn to the Works Cited page, where, under the name of Wordsworth, they would find the following information:

Wordsworth, William. Lyrical Ballads. Oxford UP, 1967.

IN-TEXT CITATIONS FOR PRINT SOURCES WITH KNOWN AUTHOR

For print sources like books, magazines, scholarly journal articles, and newspapers, provide a signal word or phrase (usually the author’s last name) and a page number. If you provide the signal word/phrase in the sentence, you do not need to include it in the parenthetical citation.

Human beings have been described by Kenneth Burke as “symbol-using animals” (3).

Human beings have been described as “symbol-using animals” (Burke 3).

These examples must correspond to an entry that begins with Burke, which will be the first thing that appears on the left-hand margin of an entry on the Works Cited page:

Burke, Kenneth. Language as Symbolic Action: Essays on Life, Literature, and Method. University of California Press, 1966.