“Part 1 of 1 -Question 1 of 20 5.0 points which of the following is a question that is recommended to ask when analyzing your audience? A. Why will they be interested in what you are saying? B. What objectives do you want to achieve with your communication? C. How quickly can the speech be completed? D. What are the points that you do not want to communicate? Question 2 of 20 5.0 PointsUsing a strong and positive tone of voice __________. A. will undermine your persuasiveness B. will come across as arrogant, and is not recommended C. will make your audience receptive to your ideas D. will cause you to sound hesitant Question 3 of 20 5.0 PointsIn today’s business world, learning about other cultures is __________. A. optional B. necessary C. not required D. ill-advised Question 4 of 20 5.0 points which of the following nonverbal signals would most likely support an affirmative verbal response and give the impression that you are eager to help someone?

A. staring at your computer screen B. sighing C. smiling D. shrugging Question 5 of 20 5.0 PointsPassive listening means __________. A. focusing attentively on what a speaker says. B. hearing information without actively paying attention to ensure understanding. C. actively working to understand the information a speaker is providing. D. trying to interpret the information presented by a speaker. Question 6 of 20 5.0 PointsAt a job interview, Dara speaks confidently and enthusiastically about her prior experience. With a smile on her face, she leans forward in her chair while speaking, as does her interviewer. Dara’s nonverbal communication __________. ? A. conflicts with her message B. will make her audience perceive her as arrogant and aggressive C. increases her chances of getting a positive response D. undermines her persuasiveness Question 7 of 20 5.0 PointsCarol approaches a co-worker, shaking her head as she does so. With a frown on her face, she angrily asks, “”Did you finish the report yet?”” Based on this situation, which of the following represents verbal communication? A. shaking head B. frowning C. using those specific words D. using an angry tone of voice Question 8 of 20 5.0 Points__________ involves analyzing the meaning of what you hear, read, or see to determine its intention. ? A. Passive listening B. Telecommuting C. Listening comprehension D. Interpretation Question 9 of 20 5.0 PointsWhich of the following is an environmental hearing distraction? A. a car alarm being set off B. a ringing sound in one’s ears after attending a loud concert C. blocked ears due to a cold D. inability to focus due to a migraine Question 10 of 20 5.0 PointsWhich of the following is an example of a difficulty in listening comprehension? A. not hearing what an ER doctor says because an ambulance outside is blaring its siren B. not understanding what an ER doctor means when he says you are suffering from hypertension C. not hearing what an ER doctor says because of the conversations and cries of pain in the waiting area D. not listening to what an ER doctor says because you’re distracted by a new patient who has just been wheeled into the room Question 11 of 20 5.0 PointsParaphrasing to ensure understanding __________. A. means asking straightforward questions about what was said B. involves repeating exactly what you heard in order to make sure you didn’t mishear anything C. is less complicated than asking questions D. can help you understand the emotional content behind a statement Question 12 of 20 5.0 PointsA company sends one of its junior executives to meet with the CEO of another company. The CEO is insulted that someone of equal rank was not sent. Which of the following is most likely true? A. The junior executives companys employees are granted respect based on their positions alone. B. The junior executive’s company is very formal and hierarchical. C. The CEO’s company believes in social equality. D. The CEO’s company has a clear separation between superiors and subordinates. Question 13 of 20 5.0 PointsWhich of the following nonverbal gestures would most likely indicate your happy willingness to assist someone? A. sighing B. looking away from him/her C. muttering under your breath D. pulling out a chair for him/her Question 14 of 20 5.0 PointsPeople who collaborate __________. A. need to recognize that they may be motivated by different goals B. cannot function unless they have different goals C. rarely have conflicts arise due to working with different goals in mind D. need to find solutions that address only one goal Question 15 of 20 5.0 PointsElla receives an email from her co-worker Mitsuko in Japan. Mitsuko tells Ella that she will not be able to visit her in the U.S. offices as she had hoped to, and includes an emoticon to express her sadness. Which of the following emoticons did Mitsuko most likely use in her email? A. (;_;) B. 🙁 C. o.o D. :-0 Question 16 of 20 5.0 PointsBody language, posture, and gestures __________. A. reveal little about the attitude of the speaker B. can help you interpret attitudes without listening to any words C. only express attitudes of shame or uncertainty D. should be interpreted without regard for facial expressions Question 17 of 20 5.0 PointsA good interpersonal communicator __________. A. resists the attempts of other people to join the conversation B. engages in lengthy monologues C. fights off interruptions from the audience D. invites the audience to respond after concisely making his or her point Question 18 of 20 5.0 PointsResearch suggests that focusing on the entire face, including both eyes and the mouth, when reading facial expressions is mostly done by people from __________. A. China B. Japan C. Korea D. Germany Question 19 of 20 5.0 PointsAs you’re packing up to leave the office on a Friday afternoon, your boss tells you that she’d like a status report from you as soon as possible. You head out for the weekend and complete the status report first thing Monday morning. When your boss receives it, she complains that she needed it sooner. What is the most likely cause of this breakdown in communication? A. passive listening B. failure to listen actively C. barriers to listening comprehension D. difference of interpretation Question 20 of 20 5.0 PointsOn your first day at a new job you receive an email asking you to submit your SBDs by Friday so that they can be vetted for inclusion in the new module. You need to ask for clarification as you arent sure of what is being asked of you. This is an example of a barrier to __________. A. passive listening B. active listening C. listening comprehension D. interpretationPart 1 of 1 -Question 1 of 20 5.0 PointsWhich of the following is a question that is recommended to ask when analyzing your audience? A. Why will they be interested in what you are saying? B. What objectives do you want to achieve with your communication? C. How quickly can the speech be completed? D. What are the points that you do not want to communicate? Question 2 of 20 5.0 PointsUsing a strong and positive tone of voice __________. A. will undermine your persuasiveness B. will come across as arrogant, and is not recommended C. will make your audience receptive to your ideas D. will cause you to sound hesitant Question 3 of 20 5.0 PointsIn today’s business world, learning about other cultures is __________. A. optional B. necessary C. not required D. ill-advised Question 4 of 20 5.0 PointsWhich of the following nonverbal signals would most likely support an affirmative verbal response and give the impression that you are eager to help someone? A. staring at your computer screen B. sighing C. smiling D. shrugging Question 5 of 20 5.0 PointsPassive listening means __________. A. focusing attentively on what a speaker says. B. hearing information without actively paying attention to ensure understanding. C. actively working to understand the information a speaker is providing. D. trying to interpret the information presented by a speaker. Question 6 of 20 5.0 PointsAt a job interview, Dara speaks confidently and enthusiastically about her prior experience. With a smile on her face, she leans forward in her chair while speaking, as does her interviewer. Dara’s nonverbal communication __________. ? A. conflicts with her message B. will make her audience perceive her as arrogant and aggressive C. increases her chances of getting a positive response D. undermines her persuasiveness Question 7 of 20 5.0 PointsCarol approaches a co-worker, shaking her head as she does so. With a frown on her face, she angrily asks, “”Did you finish the report yet?”” Based on this situation, which of the following represents verbal communication? A. shaking head B. frowning C. using those specific words D. using an angry tone of voice Question 8 of 20 5.0 Points__________ involves analyzing the meaning of what you hear, read, or see to determine its intention. ? A. Passive listening B. Telecommuting C. Listening comprehension D. Interpretation Question 9 of 20 5.0 PointsWhich of the following is an environmental hearing distraction? A. a car alarm being set off B. a ringing sound in one’s ears after attending a loud concert C. blocked ears due to a cold D. inability to focus due to a migraine Question 10 of 20 5.0 PointsWhich of the following is an example of a difficulty in listening comprehension? A. not hearing what an ER doctor says because an ambulance outside is blaring its siren B. not understanding what an ER doctor means when he says you are suffering from hypertension C. not hearing what an ER doctor says because of the conversations and cries of pain in the waiting area D. not listening to what an ER doctor says because you’re distracted by a new patient who has just been wheeled into the room Question 11 of 20 5.0 PointsParaphrasing to ensure understanding __________. A. means asking straightforward questions about what was said B. involves repeating exactly what you heard in order to make sure you didn’t mishear anything C. is less complicated than asking questions D. can help you understand the emotional content behind a statement Question 12 of 20 5.0 PointsA company sends one of its junior executives to meet with the CEO of another company. The CEO is insulted that someone of equal rank was not sent. Which of the following is most likely true? A. The junior executives companys employees are granted respect based on their positions alone. B. The junior executive’s company is very formal and hierarchical. C. The CEO’s company believes in social equality. D. The CEO’s company has a clear separation between superiors and subordinates. Question 13 of 20 5.0 PointsWhich of the following nonverbal gestures would most likely indicate your happy willingness to assist someone? A. sighing B. looking away from him/her C. muttering under your breath D. pulling out a chair for him/her Question 14 of 20 5.0 PointsPeople who collaborate __________. A. need to recognize that they may be motivated by different goals B. cannot function unless they have different goals C. rarely have conflicts arise due to working with different goals in mind D. need to find solutions that address only one goal Question 15 of 20 5.0 PointsElla receives an email from her co-worker Mitsuko in Japan. Mitsuko tells Ella that she will not be able to visit her in the U.S. offices as she had hoped to, and includes an emoticon to express her sadness. Which of the following emoticons did Mitsuko most likely use in her email? A. (;_;) B. 🙁 C. o.o D. :-0 Question 16 of 20 5.0 PointsBody language, posture, and gestures __________. A. reveal little about the attitude of the speaker B. can help you interpret attitudes without listening to any words C. only express attitudes of shame or uncertainty D. should be interpreted without regard for facial expressions Question 17 of 20 5.0 PointsA good interpersonal communicator __________. A. resists the attempts of other people to join the conversation B. engages in lengthy monologues C. fights off interruptions from the audience D. invites the audience to respond after concisely making his or her point Question 18 of 20 5.0 PointsResearch suggests that focusing on the entire face, including both eyes and the mouth, when reading facial expressions is mostly done by people from __________. A. China B. Japan C. Korea D. Germany Question 19 of 20 5.0 PointsAs you’re packing up to leave the office on a Friday afternoon, your boss tells you that she’d like a status report from you as soon as possible. You head out for the weekend and complete the status report first thing Monday morning. When your boss receives it, she complains that she needed it sooner. What is the most likely cause of this breakdown in communication? A. passive listening B. failure to listen actively C. barriers to listening comprehension D. difference of interpretation Question 20 of 20 5.0 PointsOn your first day at a new job you receive an email asking you to submit your SBDs by Friday so that they can be vetted for inclusion in the new module. You need to ask for clarification as you arent sure of what is being asked of you. This is an example of a barrier to __________. A. passive listening B. active listening C. listening comprehension D. interpretation”