“1) Which of the following types of managers is responsible for making organization-wide
decisions and establishing the plans and goals that affect the entire organization?
a. research managers
b.
top managers
c. first-line managers
d. production managers
2) Which of the following is an example
of an efficient manufacturing technique?
a. decreasing product output
b. increasing product reject rates
c.
cutting inventory levels
d. increasing the amount of time to
manufacture products
3) Which of the following management
functions from the mid-1950s is no longer
included in the basic functions of
management?
a. controlling
b.
staffing
c. leading
d. planning
4) All of the following are examples of
informational roles according to Mintzberg except
________.
a. disseminator
b. monitor
c.
liaison
d. spokesperson
5) Organizations that are well managed
________.
a.
develop a loyal customer base, grow, and prosper
b. compete on an international basis
because they have the best products
c. always have the lowest-cost products
d. choose the best suppliers for their
products
6) The roles of disseminator,
figurehead, negotiator, liaison, and spokesperson are more
important at the ________ levels of the
organization.
a. supervisory
b.
higher
c. lower
d. middle
Unit 1 Examination
45
Principles of Management
The Customer Meeting (Scenario)
Kelly, a production supervisor, is
responsible for 10 employees who assemble components
into a finished product that is sold to
distributors. Kelly reports to Ben, a production
manager, who in turn reports to Dan, a
general manager, who reports to McKenna, a vice
president of operations. Recently,
McKenna asked Dan to have a meeting with Kelly and
Ben regarding some customer concerns in
the production area. The focus of the meeting
was to judge the validity of the
customer concerns, and to develop a specific plan to address these concerns.
7) The structure of the managerial
relationships among McKenna, Dan, Ben, and Kelly can best be described as a
________.
a. flexible work group
b. innovative nuclear structure
c. communication hub
d.
traditional pyramid structure
The Busy Day (Scenario)
Don Eskew, plant manager at Control
Systems, Inc., sighed as he sipped his first cup of
coffee at 5 a.m. and read his agenda
for the day. He is giving two company tours in the
morning: the first to a newspaper
reporter who is writing a story on the new plant expansion, and the second to a
group of Control Systems managers from the east coast. Don
then has a meeting with the unit
manager, Phil Johnson, to discuss Phils recent drop in
performance (a task Don always hates).
Next, Don is spending a couple of hours reviewing
the trade journals he receives from his
high-tech association and writing up a brief synop
–
sis for his presentation next week to
the division president. Finally, in the late afternoon,
he will be reviewing the new equipment
malfunction and deciding whether to bring in
extra people to get the equipment
running as soon as possible. Whew! Just another day in
the glamorous life of a manager.
8) When Don conducts the tour for the
east coast managers, he will be operating in
which of the management roles?
a. liaison
b.
figurehead
c. monitor
d. leader
9) When Don reviews the new equipment
malfunction, what management role will he
play when deciding whether to bring in
extra people?
a.
resource allocator
b. monitor
c. disseminator
d. disturbance handler
Unit 1 Examination
46
Principles of Management
10) Fayol was interested in studying
________, whereas Taylor was interested in studying
________.
a. bureaucratic structures; chains of
command
b.
all managers; first-line managers
c. administrative theory;
macroeconomics
d. senior managers; effective managers
11) The quantitative approach involves
applications of ________.
a. surveys, strategic planning, and
group problem solving
b. psychology testing, focus groups,
and mathematics
c.
statistics, information models, and computer simulations
d. optimization models, interviews, and
questionnaires
12) In Wealth of Nations, Adam Smith
described the breakdown of jobs into specialized
tasks and called this ________.
a. assembly lines
b.
division of labor
c. work denomination
d. greatest common factor of work
13) One outcome of the Hawthorne
Studies could be described by which of the following
statements?
a. Money is more important than the
group with regards to individual productivity.
b.
Social norms or group standards are the key determinants of individual work
behavior.
c. Behavior and employee sentiments are
inversely related.
d. Security is relatively unimportant.
14) Open organizations are those that
________.
a. consist of interdependent parts
b. are influenced by their
environments, but do not interact with them
c. operate independently of their
environments
d.
interact with their environments
15) According to the systems approach,
effective management must ensure that
________.
a. all interdependent units within an
organization operate together
b. its organization becomes
self-contained
c. key departments within an
organization have the greatest efficiency
d.
its organization succeeds in ignoring governmental regulations
Unit 1 Examination
47
Principles of Management
16) The omnipotent view of management
states that ________.
a. managers have little or no
responsibility for an organizations success or failure
b.
managers are directly responsible for an organizations success or failure
c. that there is only one boss in the
organization, and she or he is responsible for del-
egating orders
d. the top manager is the only person
in charge
17) In reality, managers are most
accurately viewed as ________.
a. ultimately responsible for
organizational outcomes
b.
neither helpless nor all powerful
c. powerless to influence an
organizations performance
d. dominant over an organizations
environment
18) Which of the following represents
the most significant ways through which corporate
cultures are transmitted to employees?
a. rituals, myths, competitions, and
language
b. language, stories, rituals, and
rewards
c.
stories, rituals, symbols, and language
d. symbols, rituals, language, and
business systems
19) Groups such as Mothers Against
Drunk Driving (MADD) are examples of what factor in
the specific external environment?
a. government agencies
b.
pressure groups
c. competitors
d. customers
Corporate Takeover (Scenario)
Todd works for SeaLan Tech, an environmental
consulting firm that has just been pur
–
chased by Zerex, Inc., a biomedical
research organization. Based on his early encounters
with the new upper management from
Zerex, Todd feels that SeaLan is a lower-key,
friendlier organization. He is concerned
that the new company will eliminate SeaLans
old culture, and he does not like the
prospects
20) Todd is concerned with the degree
to which managers focus on results or outcomes
rather than techniques and the
processes used to achieve those outcomes. He is con-
cerned with ________.
a. stability
b. team orientation
c.
outcome orientation
d. aggressiveness
Unit 1 Examination
48
Principles of Management
21) One reason for parochialism in the
United States is that Americans tend to study
________ in school.
a. English and French
b. only two languages
c.
only English
d. English and Spanish
22) A(n) ________ attitude is
characterized by parochialism.
a.
ethnocentric
b. geocentric
c. polylinguistic
d. acculturated
23) Which of the following is an MNC
that tailors marketing strategies to the host coun-
trys unique characteristics?
a. global company
b.
multidomestic corporation
c. borderless organization
d. transnational organization
24) In the later stages of doing business
globally, if an organization is ready to make a
more direct investment, it might
utilize ________.
a. strategic alliances
b. foreign subsidiaries
c. joint ventures
d.
all of the above
The Overseas Assignment (Scenario)
Christopher has a degree in business
administration and has worked for a major corpora
–
tion for 5 years. He is offered a
chance to work in another country.
25) Through research on the Internet,
Christopher finds that in this countrys social frame-
work, people are expected to look after
others in their family (or organization) and
protect them when they are in trouble.
This society tends to support ________.
a. individualism
b.
collectivism
c. parochialism
d. monotheism1) Which of the following types of
managers is responsible for making organization-widedecisions and establishing the plans
and goals that affect the entire organization?a. research managersb.
top managersc. first-line managersd. production managers2) Which of the following is an example
of an efficient manufacturing technique?a. decreasing product outputb. increasing product reject ratesc.
cutting inventory levelsd. increasing the amount of time to
manufacture products3) Which of the following management
functions from the mid-1950s is no longerincluded in the basic functions of
management?a. controllingb.
staffingc. leadingd. planning4) All of the following are examples of
informational roles according to Mintzberg except________.a. disseminatorb. monitorc.
liaisond. spokesperson5) Organizations that are well managed
________.a.
develop a loyal customer base, grow, and prosperb. compete on an international basis
because they have the best productsc. always have the lowest-cost productsd. choose the best suppliers for their
products6) The roles of disseminator,
figurehead, negotiator, liaison, and spokesperson are moreimportant at the ________ levels of the
organization.a. supervisoryb.
higherc. lowerd. middleUnit 1 Examination45Principles of ManagementThe Customer Meeting (Scenario)Kelly, a production supervisor, is
responsible for 10 employees who assemble componentsinto a finished product that is sold to
distributors. Kelly reports to Ben, a productionmanager, who in turn reports to Dan, a
general manager, who reports to McKenna, a vicepresident of operations. Recently,
McKenna asked Dan to have a meeting with Kelly andBen regarding some customer concerns in
the production area. The focus of the meetingwas to judge the validity of the
customer concerns, and to develop a specific plan to address these concerns.7) The structure of the managerial
relationships among McKenna, Dan, Ben, and Kelly can best be described as a
________.a. flexible work groupb. innovative nuclear structurec. communication hubd.
traditional pyramid structureThe Busy Day (Scenario)Don Eskew, plant manager at Control
Systems, Inc., sighed as he sipped his first cup ofcoffee at 5 a.m. and read his agenda
for the day. He is giving two company tours in themorning: the first to a newspaper
reporter who is writing a story on the new plant expansion, and the second to a
group of Control Systems managers from the east coast. Donthen has a meeting with the unit
manager, Phil Johnson, to discuss Phils recent drop inperformance (a task Don always hates).
Next, Don is spending a couple of hours reviewingthe trade journals he receives from his
high-tech association and writing up a brief synop-sis for his presentation next week to
the division president. Finally, in the late afternoon,he will be reviewing the new equipment
malfunction and deciding whether to bring inextra people to get the equipment
running as soon as possible. Whew! Just another day inthe glamorous life of a manager.8) When Don conducts the tour for the
east coast managers, he will be operating inwhich of the management roles?a. liaisonb.
figureheadc. monitord. leader9) When Don reviews the new equipment
malfunction, what management role will heplay when deciding whether to bring in
extra people?a.
resource allocatorb. monitorc. disseminatord. disturbance handlerUnit 1 Examination46Principles of Management10) Fayol was interested in studying
________, whereas Taylor was interested in studying________.a. bureaucratic structures; chains of
commandb.
all managers; first-line managersc. administrative theory;
macroeconomicsd. senior managers; effective managers11) The quantitative approach involves
applications of ________.a. surveys, strategic planning, and
group problem solvingb. psychology testing, focus groups,
and mathematicsc.
statistics, information models, and computer simulationsd. optimization models, interviews, and
questionnaires12) In Wealth of Nations, Adam Smith
described the breakdown of jobs into specializedtasks and called this ________.a. assembly linesb.
division of laborc. work denominationd. greatest common factor of work13) One outcome of the Hawthorne
Studies could be described by which of the followingstatements?a. Money is more important than the
group with regards to individual productivity.b.
Social norms or group standards are the key determinants of individual work
behavior.c. Behavior and employee sentiments are
inversely related.d. Security is relatively unimportant.14) Open organizations are those that
________.a. consist of interdependent partsb. are influenced by their
environments, but do not interact with themc. operate independently of their
environmentsd.
interact with their environments15) According to the systems approach,
effective management must ensure that________.a. all interdependent units within an
organization operate togetherb. its organization becomes
self-containedc. key departments within an
organization have the greatest efficiencyd.
its organization succeeds in ignoring governmental regulationsUnit 1 Examination47Principles of Management16) The omnipotent view of management
states that ________.a. managers have little or no
responsibility for an organizations success or failureb.
managers are directly responsible for an organizations success or failurec. that there is only one boss in the
organization, and she or he is responsible for del-egating ordersd. the top manager is the only person
in charge17) In reality, managers are most
accurately viewed as ________.a. ultimately responsible for
organizational outcomesb.
neither helpless nor all powerfulc. powerless to influence an
organizations performanced. dominant over an organizations
environment18) Which of the following represents
the most significant ways through which corporatecultures are transmitted to employees?a. rituals, myths, competitions, and
languageb. language, stories, rituals, and
rewardsc.
stories, rituals, symbols, and languaged. symbols, rituals, language, and
business systems19) Groups such as Mothers Against
Drunk Driving (MADD) are examples of what factor inthe specific external environment?a. government agenciesb.
pressure groupsc. competitorsd. customersCorporate Takeover (Scenario)Todd works for SeaLan Tech, an environmental
consulting firm that has just been pur-chased by Zerex, Inc., a biomedical
research organization. Based on his early encounterswith the new upper management from
Zerex, Todd feels that SeaLan is a lower-key,friendlier organization. He is concerned
that the new company will eliminate SeaLansold culture, and he does not like the
prospects20) Todd is concerned with the degree
to which managers focus on results or outcomesrather than techniques and the
processes used to achieve those outcomes. He is con-cerned with ________.a. stabilityb. team orientationc.
outcome orientationd. aggressivenessUnit 1 Examination48Principles of Management21) One reason for parochialism in the
United States is that Americans tend to study________ in school.a. English and Frenchb. only two languagesc.
only Englishd. English and Spanish22) A(n) ________ attitude is
characterized by parochialism.a.
ethnocentricb. geocentricc. polylinguisticd. acculturated23) Which of the following is an MNC
that tailors marketing strategies to the host coun-trys unique characteristics?a. global companyb.
multidomestic corporationc. borderless organizationd. transnational organization24) In the later stages of doing business
globally, if an organization is ready to make amore direct investment, it might
utilize ________.a. strategic alliancesb. foreign subsidiariesc. joint venturesd.
all of the aboveThe Overseas Assignment (Scenario)Christopher has a degree in business
administration and has worked for a major corpora-tion for 5 years. He is offered a
chance to work in another country.25) Through research on the Internet,
Christopher finds that in this countrys social frame-work, people are expected to look after
others in their family (or organization) andprotect them when they are in trouble.
This society tends to support ________.a. individualismb.
collectivismc. parochialismd. monotheism”